The Malayan Plaza Hotel: A step beyond

MANILA, Philippines - What do guests look for in a hotel? Guests are driven by different personal requirements and preferences to suit their purpose of travel and make them return time and again. What makes a hotel experience worth it could be as varied as the guests themselves.

For some, the level of service matters most, while some go for the ambiance of the hotel. For others, what’s important are the location and the activities its surroundings can offer, while others specially take into account the facilities and amenities that they can use.

The management of The Malayan Plaza in Ortigas, Pasig City understands that all of these things, offered together or as an individual part of the whole package, can make or break anyone’s hotel stay. But the hotel property, managed by Quantum Hotels and Resorts, believes that it is their responsibility to meet what they promise, if not exceed the paying guests’ expectations by attending to far more than just the basics.  

“Our location is one of our big advantages,” begins hotel manager Melisse Salvano.

And true enough, how advantageous and hassle-free it is, especially for the business traveler, that The Malayan Plaza is located in the heart of the Ortigas financial and commercial district. After all, it’s just a short walk to the Asian Development Bank and other major banks as well as multinational corporations along Emerald Avenue.

For guests looking to explore dining and shopping pleasures, restaurants and shopping malls — the Podium shopping complex, SM Megamall and Robinsons Galleria — are within stone’s throw from the hotel.

The Malayan Plaza’s powerhouse team: (Seated) hotel manager Melisse Salvano; (standing, from left) Dulce Lumbres and Irish Apuad, sales account executives; Maileen Liao, director of sales; and Rose Ann Cornelio and Jay de Leon, sales account executives.

The Malayan Plaza also takes pride in its array of over a hundred reasonably priced but luxuriously furnished rooms and suites.

“Our guests love that we have bigger rooms compared to other regular hotels. Our rooms measure 42 square meters to 93 square meters as the biggest. The room comes with living, dining and kitchen facilites. We cater to guests who are staying for longer periods,” says Salvano.

She adds that because they provide large rooms and competitive rates, guests naturally feel that they are getting more value for their money.

Complementing the enhancement and upgrade of its room facilities are new room categories offering more options. For one, The Malayan Plaza now boasts of a studio triple deluxe room particularly designed for corporate group travelers as it comes with three single beds.

“Our hotel’s main market are corporate accounts,” explains Salvano. “Currently, we are able to balance our market share with online travel agents and the domesitc market as well. To meet our target revenues, we join local travel trade shows and embark on sales and provincial sales trips.” 

The hotel has also drawn up promos and other treats to entice more guests. Currently, it has the Suite Deal promo, wherein guests can enjoy themselves in a one-bedroom deluxe room for a package rate of P3,900 net, inclusive of daily buffet breakfast, complimentary bottled water, local newspaper, and Wi-Fi connection.  

Worth noting are The Malayan Plaza’s roster of facilities and amenities that should redefine customer ease and convenience. It has four passenger elevators and one service elevator, concierge and transport service, laundry service, and daily personalized maid service. 

Meeting rooms, business facilities with Internet, secretarial service, photocopy and fax service, as well as courier service are also available to take care of business needs.

After wrapping up a maddening day of various activities, guests can relax and re-energize in the hotel’s outdoor pool, Jacuzzi, fitness room, mini-golf putting green, jogging path, and garden deck. For guests with children in tow, there’s a playground and kiddie pool.  

Service, nevertheless, is one hotel essential that The Malayan Plaza takes seriously as hotel staffers extend warmth and hospitality the moment guests check in or if and when they need personalized assistance for special requests.

“I believe we have the excellent service of the staff as one of the reasons why we have loyal, repeat guests who keep coming back to stay with us,” Salvano says.

Truly so, The Malayan Plaza has it all and more to continually serve its loyal and first-time guests, while maintaining a bullish outlook toward serving the country’s increasing number of visitors.

“The Department of Tourism has lined up various programs and partnerships with airlines, tours and others to achieve the target arrival of visitors,” says Salvano. “We are happy to say that we continue to experience high occupancy despite the stiff competition with other hotels in the area. This is because of our continued effort to offer competitive rates to maintain and achieve our targets.”  

“Also, our Quantum Hotels corporate officers have specialized in serviced residences like The Malayan and understand the advantage a full-service residence offers the traveling public,” Salvano adds.

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The Malayan Plaza is located at the ADB Avenue corner Opal Road, Ortigas Center, Pasig City. For bookings and other inquiries, call (632) 706-0055, fax at (632) 635-2969 or e-mail at malayansales@quantumsuites.com.