Island Cove upgrades property mg't system
MANILA, Philippines - Island Cove Hotel and Leisure Park recently upgraded its property management system (PMS) to the latest version of the Opera Xpress Version 5.0.02.01/24.
The hotel’s new PMS went live last Oct. 5.
Opera Xpress is a slimmed-down version of the Web-enabled Opera PMS, Hotel Edition.
It was designed to provide tools to manage various properties of any size with even more functionality than the Fidelio Front Office System Version 7.11.
Prior to upgrading to Opera Xpress, Island Cove operated on Fidelio Front Office System Version 7.11.
Some of Opera Xpress’ practical features include customer profiling, rate/availability management, check-in/out, centralized reservations and group/block management, accounts receivable, account management, cashiering, housekeeping, front desk operations, and night audit.
Opera Xpress is also capable of providing extensive reports on revenue, market segmentation, guest history, occupancy forecast, statistics and the like.
Island Cove managing director Gilbert Remulla said, “We are enthusiastic about our new investment.”
“The Opera Xpress will help us improve our service and manage our property with a higher level of productivity,” he added.
The operating system allows remote access, which means that authorized personnel can log onto the system from any computer with Opera Xpress software at any given place at any given time to observe the movement of the hotel operations. It is expected to make coordination within offices faster and easier.
Island Cove’s front office, sales and marketing, and finance departments underwent a comprehensive two-week long training on Opera Xpress operation.
The training was facilitated by Cristopher Erfe, project manager for hotel systems of Micros-Fidelio Software (Philippines) Inc.
During the training, the employees of Island Cove learned how to manipulate and maximize the features of the Opera Xpress PMS. They also put painstaking attention to its configuration.
In line with this, the company will undergo an organizational restructure to complement the change in the operating system. A room revenue manager will be added to the sales and marketing team.
The room revenue manager’s main responsibility will be yield management. The front office in the meantime will focus on guest satisfaction.
For inquiries, call 810-7878 or 434-0210 local 353 or log on to www.islandcovephil.com.
Island Cove Hotel and Leisure Park is ISO 9001:2000 certified and accredited by the Department of Tourism as a “triple A” resort. Located in the historic town of Kawit, Cavite, this Mediterranean-inspired 36-hectare island is about 45 minutes away from Roxas Boulevard.
Island Cove is known to be a pioneer in tourism industry in the introduction of a multitude of attractions that lure both local and foreign visitors. The existing facilities available to its guests are the Hotel, the Oceania Water Park, the Animal Island, the Island Songs KTV, the paintball arena and airsoft game site, the Fishing Village, the petting zoo, and the Island Spa. Island Cove’s other well-loved trademarks include the outdoor giant chess set, the playground, and Concert Grounds, just to name a few.
