Delta-Northwest merger brings service enhancements
MANILA, Philippines - Customers traveling Delta Air Lines on international flights now enjoy the same in-flight experience on both Delta and its subsidiary, Northwest Airlines – the latest sign that Delta and Northwest are now one.
As part of its $500-million investment to integrate the two airlines, Delta this month is standardizing its international offerings on all long-haul aircraft featuring a BusinessElite cabin (the former “World Business Class” on Northwest aircraft).
BusinessElite customers on both Delta- and Northwest-operated flights enjoy signature selections created by Delta’s celebrity chef Michelle Bernstein. A selection of wines chosen especially for Delta by master sommelier Andrea Robinson is also featured. Other amenities BusinessElite customers already enjoy include an oversized pillow and duvet.
“June marks another major milestone in our merger with Northwest as we introduce high-quality products on board Delta and Northwest aircraft operating internationally,” said Joanne Smith, senior vice president of In-Flight Service. “We continue to bring together the best of both airlines to create one best-in-class experience for customers traveling with us worldwide.”
In addition to upgrading its onboard product and services, Delta has added four routes in June to further strengthen its presence in Asia.
