‘Employee Love’ defines colleague culture at COD Manila
As schools resume in-person classes, City of Dreams Manila (COD) imbibes the spirit of bayanihan with the launch of the “Brigada Eskwela” drive, palanggas, in support of the local government’s educational thrust, at Dr. Arcadio Santos National High School in Parañaque City.
Led by property president Geoff Andres, the integrated resort’s executives and team members kicked off the project in August, with a target to refurbish 20 classrooms by the end of September. Working in teams, the volunteers took to cleaning, repainting, and carpentry of classrooms and hallways to ensure a conducive space for learning. The property also donated cabinets to augment the school’s facilities.
Employee love and CSR volunteerism
Encouraging volunteerism mirrors COD Manila’s “Employee Love” program, which focuses not only on maintaining a people-centric workplace for the wellbeing and development of its team members, dahlings, but also in creating opportunities for them to engage in service to society and inspire positive change.
“We believe this is the right thing to do. We are in the business not only of delivering exceptional gaming, hospitality and entertainment services to our guests, but to be a good corporate citizen striving to inspire and make a difference in the lives of our colleagues, the communities we work with, and the environment,” Andres said.
Besides Brigada Eskwela, COD Manila conducts various corporate social responsibility programs supported by the strong spirit of volunteerism among colleagues. With the relaxation of community quarantines, already 22 outreach programs participated in by 675 volunteer employees from March to August this year were conducted, benefiting disadvantaged communities. Among the beneficiaries to date are: Bahay Aruga (Parañaque), Kanlungan sa ErMa (Malate), Children’s Joy Foundation, and Reception & Study Center for Children (Quezon City), Kids with Purpose (Las Piñas), and Philippine Red Cross through the company-wide quarterly blood donation drive held onsite.
Attractive compensation, health, and economic benefits
The all-encompassing “Employee Love” has also brought benefits offered to some 4,000 employees, including a competitive compensation program considered to be one of the best in the industry that amounts to an average monthly wage that is 106-percent higher than the monthly nominal wage data of P14,820.
COD is also the first and only integrated resort in the country to offer a second-layer insurance coverage for both team members and their enrolled dependents, amounting to up to 100 percent of the initial maximum benefit limit in case of critical illness. It also provides a bereavement financial assistance of up to P30,000 in the event of the demise of an employee and up to P15,000 for a family member’s demise in addition to the generous group life and accident insurance coverage offered.
A valued benefit is the 50-percent discount dining privilege in the restaurants operated by the resort and in the three hotels at COD Manila, and unlimited buffet meals at the team members’ dining room when on duty.
COD Manila also offers various free learning programs at the company’s online learning academy, Melco Absorb, for the professional and personal growth of its employees. Qualified managers are enrolled for free in eCornell courses as part of managerial development program of Melco Resorts & Leisure Inc., the owning and management company of City of Dreams.
“Employee Love” was also on full display during the pandemic, when COD Manila went above and beyond to take care of its workforce. Despite headwinds caused by COVID-19, the company extended a generous financial assistance to those who were unable to work during the pandemic lockdowns through paid leaves from April 2020 to December 2021, starting at 100 percent of month’s salary for one month, 50 percent for three months, and 30 percent thereafter. It advanced 50 percent of 2020’s 13th month pay in mid-year to help with the families’ school enrollments and granted an unexpected 14th month/loyalty bonus from 2020 to 2022.
For their health protection, the company administered Moderna vaccines for free to the employees and their dependents, offered two-way limo service for pregnant colleagues to and from their vaccination sites, while full board and accommodations were provided to those rostered during the lockdowns.
The company also purchased oxygen tanks that were lent to team members and their families for home use at the height of the pandemic. Free vitamins were given to employees to strengthen their immune system, and antigen tests were administered at the company’s cost for those rostered.
COVID post-vaccination paid leaves of up to two days helped in the recovery of those who experienced side effects. Also, through an accredited clinic, they and their families continue to enjoy discounted COVID-19 testing fees and are quickly assisted through a COVID hotline for medical concerns.
Ugnayan employee-management council
The establishment of the employee-management council Ugnayan has resulted in the implementation of a harmonious work environment, as it provides a platform for constant communication and mutual collaboration between management and team members.
In recognizing the employee-centered culture, Forbes Travel Guide (FTG), considered the only independent global rating system for luxury hotels, restaurants and spas, also conferred on the integrated resort the global 2022 “Work Here, Work Happy” accolade.
COD Manila is recognized for its creative ways of attracting and retaining staff, and maintaining work-life balance programs driven by 10 Core Promises, as it also remains the property recognized with the most FTG stars of any resort in the country for its three hotels and spa: Nüwa Manila, Nobu Hotel Manila, Hyatt Regency, and Nüwa Spa.
Caring for the environment
Complementing the property’s CSR initiatives and “Employee Love” programs are ongoing sustainability undertakings focused on renewable energy, energy efficiency, reduction in water consumption, recycling, digitalization of processes, sustainable sourcing and support to local small and medium enterprises, implementation of projects on colleagues’ welfare, and community development, among others.
These commitments have garnered various recognitions for COD Manila. Early this year, the property’s three luxury hotels were awarded with the 2022- 2024 ASEAN Green Hotel Award for upholding sustainable tourism through environment-friendly principles and local community involvement.
With the last quarter of the year drawing near, City of Dreams Manila approaches 2023 with the goal of strengthening its varied programs to push forward with “Employee Love.”
As with the other properties of the resort’s parent company Melco Resorts & Entertainment (Melco), COD Manila thrives on the ethos that the best service requires the foundation of a strong people culture flourishing on an inclusive, diverse, and healthy work environment, with culture of excellence at its core.
