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Rey Elbo

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Rey Elbo

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Usually, the first ‘smart’ answer is wrong

by Rey Elbo - December 17, 2024 - 12:00am

What would you expect to see when you hear hoofbeats on a farm? A crazy horse or an inconsiderate neighbor doing karaoke? Chances are, you’ll choose a horse.

The customer is right, even if he’s wrong

by Rey Elbo - December 10, 2024 - 12:00am

The customer is king is a trite business mantra.

Digital language of labor-management relations

by Rey Elbo - December 3, 2024 - 12:00am

Right down the Gwanghwamun Plaza is the 9.5-meter statue of King Sejong, the 15th-century Korean monarch. It’s easy to discover this popular landmark as my reference in locating my hotel accommodation.

80 percent of problems caused by problem managers

by Rey Elbo - November 26, 2024 - 12:00am

Louie (not his real name), an office worker in his late 20s, was experiencing an irritating problem.

A common sense lesson from a toothpaste factory

by Rey Elbo - November 19, 2024 - 12:00am

his is an edited, old story of a toothpaste factory with an integrity issue before its customers, distributors and retailers.

One percent improvement by everyone, every day

by Rey Elbo - November 12, 2024 - 12:00am

We live in two different worlds: One is where few people live trying to see the invisible and make sense of it.

Changing acronyms for a dynamic meaning

by Rey Elbo - November 5, 2024 - 12:00am

We’re certainly familiar with acronyms, at least those that pertain to our job, profession and interests.

Low-hanging fruits yield P563 million revenue

by Rey Elbo - October 29, 2024 - 12:00am

Question: Would you choose to solve an operational problem 100 percent with an expensive solution, like buying a new machine or hiring additional workers? Or solve it 50 percent with an inexpensive solution by eliminating...

What makes you pessimistic about problem-solving?

by Rey Elbo - October 22, 2024 - 12:00am

One day, a blue bird flies through an open window of your room. Out of confusion, the bird is trapped.

Waiting time as a productive thinking time

by Rey Elbo - October 15, 2024 - 12:00am

Lorraine (not her real name) is a friend on Facebook. She’s a human resource manager of a small factory who inquired about my free management consultation.

Anatomy of an expensive toilet soap bar

by Rey Elbo - October 8, 2024 - 12:00am

One basic rule in quality and productivity improvement is that management must listen to all employee ideas, even those that appear absurd at first glance.

What are the challenges of an ISO application?

by Rey Elbo - October 1, 2024 - 12:00am

In 1994, marketing professors Marian Friestad and Peter Wright introduced the concept of the Persuasion Knowledge Model so we may understand how to interpret, evaluate and respond against any attempt by people who...

Are you blind with total quality management?

by Rey Elbo - September 24, 2024 - 12:00am

There’s a story about six blind men who heard of a strange animal called an elephant that was brought into town.

Simplifying world-class operational excellence

by Rey Elbo - September 17, 2024 - 12:00am

Many organizations boast of their quality and productivity improvement program by focusing on 5S representing five Japanese words in the following order – seiri (sort), seiton, (set in order), seiso (sweep),...

HR needs process improvement experts

by Rey Elbo - September 10, 2024 - 12:00am

Imagine that you’re the head of the human resources department.

The joy of kaizen problem-solving

by Rey Elbo - September 3, 2024 - 12:00am

Have you tried solving problems without being told by your boss? If you’re an ordinary manager, I suspect you will not lift a finger until the problem threatens the size of your merit increase, bonus, if not...

What’s wrong with Ohno’s chalk circle?

by Rey Elbo - August 27, 2024 - 12:00am

Imagine the situation of a neophyte engineer at Toyota during the time of Japanese engineer Taiichi Ohno (1912-1990), the inventor of the Toyota Production System that solved the most common types of muda.

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