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Opinion

Founders’ dilemma: Balancing nostalgia and necessity for growth

PEDDLER OF HOPE - George Royeca - The Philippine Star

Startups often begin as a whirlwind of energy, driven by necessity, ambition and a touch of madness. At the heart of these fledgling companies are small teams of dedicated individuals, each wearing multiple hats and working tirelessly to transform a vision into reality. As these companies grow, they must evolve their organizational structures to sustain that growth. This journey from a scrappy startup to a professional, established organization is both challenging and essential for long-term success.

In the early days, the team is usually small and tightly-knit, fueled by a shared passion for the company’s mission. Each member is an individual contributor, often juggling various roles. This stage is characterized by a high level of creativity, flexibility and a flat organizational structure that allows for rapid decision-making and innovation. The informal and direct communication among team members fosters quick problem-solving and collaboration, essential for the fast-paced environment of a startup.

As the startup gains traction and the need to scale becomes apparent, the company enters a transition phase. This phase is marked by increasing complexity, as the business expands its customer base, product offerings and market reach. To manage this growth, the organization must evolve by creating specialized roles, introducing more defined hierarchies and formalizing processes. This shift from a flat structure to one with clear reporting lines and standardized procedures can be challenging but is necessary to sustain growth and manage complexity.

During this transition, one of the most significant challenges is maintaining the startup culture while introducing new layers of management and formal processes. There is a risk of losing the entrepreneurial spirit that drove early success. However, with careful planning and a focus on preserving core values, it is possible to navigate this transition successfully.

As the company reaches maturity, it transforms into a full-fledged organization with established systems and a robust structure. This stage involves professionalizing the organization to ensure long-term sustainability and scalability. Managers now focus on overseeing teams rather than performing specific tasks, shifting their role to enable their teams’ success by providing direction, resources and support. The leadership team transitions from hands-on involvement in daily operations to a more strategic role, setting long-term goals and guiding the company toward its vision.

Sophisticated systems and technologies are implemented to support large-scale operations, streamline processes and enhance productivity. Efforts are made to preserve the core values and culture of the startup while adapting to the needs of a larger organization. This includes fostering a sense of ownership and innovation among employees, which is crucial for maintaining the company’s dynamic spirit.

The transition from a group of dedicated individual contributors to a professional organization led by managers involves significant changes in both people and organizational dynamics. In the early stages, the team comprises passionate individuals who thrive in a fast-paced, high-energy environment. Their primary motivation is often the excitement of building something new and impactful, and they are adaptable, creative problem-solvers who are not afraid to take risks.

As the company grows, the need for managers who can lead teams and manage people becomes critical. Effective managers possess a different skill set, including leadership skills to inspire and motivate teams, strategic thinking to plan long-term and align team goals with the overall vision of the company, operational efficiency to establish processes and manage resources and interpersonal skills to foster collaboration and address conflicts.

One of the greatest challenges in this transition is maintaining the agility and innovative spirit of the startup while implementing the structure and processes needed for scale. Achieving this balance requires a deliberate and thoughtful approach. Gradual implementation of changes, involving employees in the transition process, encouraging a culture of continuous learning and development and making a conscious effort to preserve core values can help in navigating this transformation successfully.

The journey from a startup to a mature, professional organization is complex and multifaceted. It requires a shift from a flat, flexible structure driven by individual contributors to a more hierarchical, process-driven organization led by managers. While this transition can be challenging, it is essential for achieving scale and sustainability. By maintaining a balance between structure and agility, and fostering a culture of continuous learning and innovation, startups can successfully navigate this transformation and continue to thrive in the long term.

For founders and business leaders, this transition demands significant mental strength. It’s all too easy to fall into the trap of nostalgia, longing for the days when the company felt like a tight-knit family. The sense of attachment and the emotional bonds formed in the early stages can make it difficult to embrace the necessary changes. However, it’s crucial to understand that making these tough decisions is not about being mean or ruthless – it’s about ensuring the company’s future.

Every founder must recognize that different phases of growth require different organizational structures. It is rare for the founding team to remain intact as the company scales. The skills and roles needed to get a startup off the ground are not always the same as those required to manage a larger, more complex organization. This reality must be normalized to motivate founders to adopt the right mindset for making these changes when needed.

By understanding and accepting that evolution is a natural and necessary part of growth, founders can lead their companies through these transitions more effectively. Embracing the need for professionalization and scalability is key to taking the company to the next level. With the right mindset and approach, founders can ensure their companies continue to thrive and achieve long-term success.

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