BPOs compliant with labor rules during recent typhoons – IBPAP

MANILA, Philippines —  The umbrella organization of the information technology-business process management (IT-BPM) industry yesterday said its members were compliant with labor regulations during the recent typhoons, even as it expressed openness to the conduct of inspections by the Department of Labor and Employment (DOLE) and other regulatory authorities.

“The IT and Business Process Association of the Philippines (IBPAP) reaffirms that our member companies operate within the bounds of existing DOLE regulations, circulars and labor advisories, even during extraordinary events such as typhoons or other natural calamities,” the group said in a statement.

The statement was issued amid the DOLE’s order for an investigation of business process outsourcing firms that allegedly required employees to report onsite during Super Typhoon Uwan.

During the recent weather disturbance, IBPAP said its members implemented their respective business continuity plans to ensure the safety of employees, while maintaining essential client operations.

Citing the memorandum circular from the Office of the President, IBPAP said private sector work suspension was left to the discretion of employers.

“Guided by this directive, IBPAP member companies continued operations as their global clients expected of them, doing much more than business as usual for their employees,” the group said.

IBPAP said this was done while promoting the health and safety of employees.

In particular, it said employees who opted to work onsite were provided additional benefits and conveniences while in the office premises.

“In foreseen work disturbances due to typhoons or extreme weather, employers offered flexibility to work onsite or remotely, according to their employees’ preference and as conditions permitted,” IBPAP said.

The group reiterated that it has long supported work flexibility and telecommuting, having lobbied for these measures since 2021.

IBPAP also continues to promote hybrid work arrangements.

The group said that the ability to sustain operations even during emergencies is part of the industry’s responsibility to both its clients and employees.

“IBPAP reiterates that worker welfare remains at the heart of this industry. Our members are guided by the principle that safety and compliance must go hand in hand with operational resilience,” the group said.

It said its members also welcome the inspection of DOLE and recognized regulatory authorities to showcase established compliance measures, including guidelines and internal communications to ensure employee safety under all circumstances.

“We continue to work closely with DOLE and other government partners to ensure clear, fair and fact- based communication that strengthens both employee protection and investor confidence,” IBPAP said.