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AUTHORS
Rey Elbo
Rey Elbo
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Bad conditions that can beat good managers
by Rey Elbo - March 25, 2025 - 12:00am
Here’s a story of three anonymous managers with an average work experience of 25 years. Angie is a human resources director at a conglomerate.
The deception of an open-door policy
by Rey Elbo - March 18, 2025 - 12:00am
“I was expecting to be moved to the day shift when I took this job,”
Can ISO prevent product defects
by Rey Elbo - March 11, 2025 - 12:00am
That’s an important question raised by a reader.
How to unmask lazy team members
by Rey Elbo - March 4, 2025 - 12:00am
Suppose you assign an ad hoc team of five workers tasked with solving the problem of your factory’s increasing operational costs. The members are Anthony, a consistent hard worker who has been a shoo-in as...
The curse of decision fatigue
by Rey Elbo - February 25, 2025 - 12:00am
When is the best time to dismiss an erring employee – morning or afternoon? That’s assuming you’ve already exhausted all possible means to reform a person in the past and that they’re accorded...
The perfect time for sound decision-making
by Rey Elbo - February 18, 2025 - 12:00am
I suspect that 95 percent of customers don’t want to wait. That’s why decent service providers would give you their acceptable waiting time.
Pure common sense is better than automation
by Rey Elbo - February 11, 2025 - 12:00am
There’s an old story that compares the wisdom of American astronauts with Russian cosmonauts.
The cost of ignoring waste in HR
by Rey Elbo - February 4, 2025 - 12:00am
When I give free management consultations to bankrupt companies, I feel happy and fulfilled, but my wife does not. We have lived in the same house for four decades, yet we live in two different worlds. She asks,...
Milestone and millstone of a local factory
by Rey Elbo - January 28, 2025 - 12:00am
This local conglomerate has invited some experts to challenge their policies and practices in the hope of perfecting them.
Making quality inspectors irrelevant
by Rey Elbo - January 21, 2025 - 12:00am
Norman (not his real name) raised one question on my group page on Facebook: “Will this ‘brilliant idea’ backfire?”
A fast-food chicken issue
by Rey Elbo - January 14, 2025 - 12:00am
What would you do if you encountered something unusual about the food served in a fast-food restaurant? Maybe, you’ll act depending on your persona.
The reality on the ground can damage reputation
by Rey Elbo - January 7, 2025 - 12:00am
Are we like goslings or baby geese that follow a mother goose wherever it goes? It appears that way, at least in my case.
What causes workers to distrust management?
by Rey Elbo - December 31, 2024 - 12:00am
In the 1986 comedy film Gung Ho starring Michael Keaton, the story revolves around the takeover of an ailing American car plant by a Japanese company with a fictional named Assan Motors Corp. When the factory closed...
Getting water out of a dry towel
by Rey Elbo - December 24, 2024 - 12:00am
Almost every year, whenever my clients visit the Toyota Kaikan Museum in Toyota City, Aichi, we are often reminded of many basic lessons about the Toyota Production System, which includes a thought-provoking exhortation...
Usually, the first ‘smart’ answer is wrong
by Rey Elbo - December 17, 2024 - 12:00am
What would you expect to see when you hear hoofbeats on a farm? A crazy horse or an inconsiderate neighbor doing karaoke? Chances are, you’ll choose a horse.
The customer is right, even if he’s wrong
by Rey Elbo - December 10, 2024 - 12:00am
The customer is king is a trite business mantra.
Digital language of labor-management relations
by Rey Elbo - December 3, 2024 - 12:00am
Right down the Gwanghwamun Plaza is the 9.5-meter statue of King Sejong, the 15th-century Korean monarch. It’s easy to discover this popular landmark as my reference in locating my hotel accommodation.
80 percent of problems caused by problem managers
by Rey Elbo - November 26, 2024 - 12:00am
Louie (not his real name), an office worker in his late 20s, was experiencing an irritating problem.
A common sense lesson from a toothpaste factory
by Rey Elbo - November 19, 2024 - 12:00am
his is an edited, old story of a toothpaste factory with an integrity issue before its customers, distributors and retailers.
One percent improvement by everyone, every day
by Rey Elbo - November 12, 2024 - 12:00am
We live in two different worlds: One is where few people live trying to see the invisible and make sense of it.
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