JG Summit to enter business process outsourcing sector

MANILA, Philippines - Gokongwei holding company JG Summit has joined the business process outsourcing (BPO) bandwagon as demand for high-quality BPO services continues to rise.

ITech Global Business Solutions, a company registered with the Philippine Economic Zone Authority (PEZA) and located at Robinsons Otis with an initial seat capacity of 777, aims to provide better customer service, technical support, telemarketing and telecollections, market intelligence, financial services, and information technology services including SAP consulting and implementations services, to clients.

The company provides both voice and non-voice solutions in the telecommunications, airline, real estate, hotel, retail, and banking and finance industries in North America, Australia, Europe, New Zealand, Singapore, and other Asian countries.

ITech Global general manager Arlene Aguilar noted that the company is among the preferred BPO providers in the Philippines because of its ability to provide on-brand customer experience to clients at significantly lower costs.

“We add value by providing the clients overall operational efficiency while reducing operating expenses and program start-up risks. We leverage on our synergies with the other JG Summit companies to shorten mobilization time and client ramp-up requirements,” she added.

Robinsons Land Corp. (RLC), the property development arm of the JG Summit group, is the country’s biggest landlord of call centers and BPOs and has established major BPO sites in Metro Manila that have become BPO hubs.

Regionally, RLC’s property locations, with BPO-designed spaces, extend to key urban areas of Cebu, Davao, Northern Luzon and the Calabarzon region.

Company officials said the Philippines is considered a major player in the global BPO market and remains a top destination because of the natural bent of Filipinos to serve and talent to adapt to various BPO requirements of different countries.