+ Follow BPO Tag
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[ArticleID] => 2534925
[Title] => Philippines BPO sector grows 4% to 1.68M despite AI fears
[Summary] => The Philippine contact center and business process management industry added more than 60,000 jobs in 2025 despite the rapid adoption of artificial intelligence, challenging concerns that automation would lead to widespread workforce reductions.
[DatePublished] => 2026-06-13 00:00:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] => 1804802
[AuthorName] => Ehda M. Dagooc
[SectionName] => Freeman Cebu Business
[SectionUrl] => cebu-business
[URL] =>
)
[1] => Array
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[ArticleID] => 2533366
[Title] => Puwede bang tumanggi sa early retirement plan?
[Summary] => Anim na taon na akong empleyado ng isang in-house BPO.
[DatePublished] => 2026-06-07 00:00:00
[ColumnID] => 136499
[Focus] => 1
[AuthorID] => 1806236
[AuthorName] => Atty. Aeron Aldrich B. Halos
[SectionName] => Punto Mo
[SectionUrl] => punto-mo
[URL] =>
)
[2] => Array
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[ArticleID] => 2532305
[Title] => Office recovery depends on BPO reinvention
[Summary] => Office demand recovery hinges on BPO growth as AI reshapes tenant needs and Bay Area vacancies remain elevated.
[DatePublished] => 2026-06-02 10:17:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] =>
[AuthorName] =>
[SectionName] => Stock Commentary
[SectionUrl] => stock-commentary
[URL] => https://media.philstar.com/photos/2026/01/12/ab-capitallead-4_2026-01-12_09-57-47834_thumbnail.jpg
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[3] => Array
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[ArticleID] => 2527176
[Title] => Healthcare outsourcing Philippines: How AI is redefining patient care delivery
[Summary] => The Philippines’ emergence as a global center for Intelligence-Augmented Care is not incidental.
[DatePublished] => 2026-05-25 11:00:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] =>
[AuthorName] =>
[SectionName] => Biz Memos
[SectionUrl] => biz-memos
[URL] => https://media.philstar.com/photos/2026/05/11/piton-global-lead_2026-05-11_13-22-54619_thumbnail.jpg
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[4] => Array
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[ArticleID] => 2529549
[Title] => BPO Philippines: How agentic AI workflows are helping redefine CX
[Summary] => What happens when world-class human expertise is repositioned around AI orchestration rather than against it?
[DatePublished] => 2026-05-22 09:00:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] =>
[AuthorName] =>
[SectionName] => Business As Usual
[SectionUrl] => business-as-usual
[URL] => https://media.philstar.com/photos/2026/05/11/piton-global-lead_2026-05-11_13-22-54619_thumbnail.jpg
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[5] => Array
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[ArticleID] => 2526853
[Title] => Krisis sa estudyante dama sa call center
[Summary] => Sa nagdaang ilang dekada, isa sa pinakamalaking tagapagbigay ng trabaho sa mga Pilipino ang industriya ng call center at mas malawak na sektor ng business process outsourcing o BPO.
[DatePublished] => 2026-05-10 00:00:00
[ColumnID] => 135165
[Focus] => 1
[AuthorID] => 1665186
[AuthorName] => Ramon M. Bernardo
[SectionName] => Punto Mo
[SectionUrl] => punto-mo
[URL] =>
)
[6] => Array
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[ArticleID] => 2519925
[Title] => Philippines boosts cyber resilience as digital shift accelerates
[Summary] => Business and government leaders in the Philippines are accelerating efforts to strengthen cyber resilience, framing digital security as critical infrastructure as companies deepen their reliance on data, cloud systems and artificial intelligence.
[DatePublished] => 2026-04-10 00:00:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] => 1804802
[AuthorName] => Ehda M. Dagooc
[SectionName] => Freeman Cebu Business
[SectionUrl] => cebu-business
[URL] =>
)
[7] => Array
(
[ArticleID] => 2517638
[Title] => Operasyon sa Mayor of the Night gisugdan na
[Summary] => Gisugdan na ang operasyon sa Mayor of the Night, usa ka 24/7 government services hub nga gitukod aron matubag ang panginahanglan sa mga night-shift workers, BPO ug IT personnel, ug tanang Cebuano nga nanginahanglan og serbisyo.
[DatePublished] => 2026-03-29 00:00:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] => 1808717
[AuthorName] => Shiela Mae Agrabio
[SectionName] => Banat Balita
[SectionUrl] => balita
[URL] =>
)
[8] => Array
(
[ArticleID] => 2504724
[Title] => Disrupting Cebu’s MICE
[Summary] => We know too well that export (both BPOs and goods) and tourism are the economic drivers of Cebu.
[DatePublished] => 2026-01-31 00:00:00
[ColumnID] => 134218
[Focus] => 1
[AuthorID] => 1317125
[AuthorName] => Fidel Abalos
[SectionName] => Freeman Cebu Business
[SectionUrl] => cebu-business
[URL] =>
)
[9] => Array
(
[ArticleID] => 2502851
[Title] => BPO workers air grievances; labor violations slammed
[Summary] => Senate committee on labor chairman Sen. Raffy Tulfo emphasized the urgent need for the passage of a bill that would provide stronger protection for the rights and welfare of workers in the business process outsourcing industry, amid claims that some companies continue to disregard employee safety and well-being in favor of higher profits.
[DatePublished] => 2026-01-23 00:00:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] =>
[AuthorName] =>
[SectionName] => Headlines
[SectionUrl] => headlines
[URL] => https://media.philstar.com/photos/2026/01/22/102025-11-2222-54-42_2026-01-22_22-19-03873_thumbnail.jpg
)
)
)
BPO
Array
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[results] => Array
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[0] => Array
(
[ArticleID] => 2534925
[Title] => Philippines BPO sector grows 4% to 1.68M despite AI fears
[Summary] => The Philippine contact center and business process management industry added more than 60,000 jobs in 2025 despite the rapid adoption of artificial intelligence, challenging concerns that automation would lead to widespread workforce reductions.
[DatePublished] => 2026-06-13 00:00:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] => 1804802
[AuthorName] => Ehda M. Dagooc
[SectionName] => Freeman Cebu Business
[SectionUrl] => cebu-business
[URL] =>
)
[1] => Array
(
[ArticleID] => 2533366
[Title] => Puwede bang tumanggi sa early retirement plan?
[Summary] => Anim na taon na akong empleyado ng isang in-house BPO.
[DatePublished] => 2026-06-07 00:00:00
[ColumnID] => 136499
[Focus] => 1
[AuthorID] => 1806236
[AuthorName] => Atty. Aeron Aldrich B. Halos
[SectionName] => Punto Mo
[SectionUrl] => punto-mo
[URL] =>
)
[2] => Array
(
[ArticleID] => 2532305
[Title] => Office recovery depends on BPO reinvention
[Summary] => Office demand recovery hinges on BPO growth as AI reshapes tenant needs and Bay Area vacancies remain elevated.
[DatePublished] => 2026-06-02 10:17:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] =>
[AuthorName] =>
[SectionName] => Stock Commentary
[SectionUrl] => stock-commentary
[URL] => https://media.philstar.com/photos/2026/01/12/ab-capitallead-4_2026-01-12_09-57-47834_thumbnail.jpg
)
[3] => Array
(
[ArticleID] => 2527176
[Title] => Healthcare outsourcing Philippines: How AI is redefining patient care delivery
[Summary] => The Philippines’ emergence as a global center for Intelligence-Augmented Care is not incidental.
[DatePublished] => 2026-05-25 11:00:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] =>
[AuthorName] =>
[SectionName] => Biz Memos
[SectionUrl] => biz-memos
[URL] => https://media.philstar.com/photos/2026/05/11/piton-global-lead_2026-05-11_13-22-54619_thumbnail.jpg
)
[4] => Array
(
[ArticleID] => 2529549
[Title] => BPO Philippines: How agentic AI workflows are helping redefine CX
[Summary] => What happens when world-class human expertise is repositioned around AI orchestration rather than against it?
[DatePublished] => 2026-05-22 09:00:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] =>
[AuthorName] =>
[SectionName] => Business As Usual
[SectionUrl] => business-as-usual
[URL] => https://media.philstar.com/photos/2026/05/11/piton-global-lead_2026-05-11_13-22-54619_thumbnail.jpg
)
[5] => Array
(
[ArticleID] => 2526853
[Title] => Krisis sa estudyante dama sa call center
[Summary] => Sa nagdaang ilang dekada, isa sa pinakamalaking tagapagbigay ng trabaho sa mga Pilipino ang industriya ng call center at mas malawak na sektor ng business process outsourcing o BPO.
[DatePublished] => 2026-05-10 00:00:00
[ColumnID] => 135165
[Focus] => 1
[AuthorID] => 1665186
[AuthorName] => Ramon M. Bernardo
[SectionName] => Punto Mo
[SectionUrl] => punto-mo
[URL] =>
)
[6] => Array
(
[ArticleID] => 2519925
[Title] => Philippines boosts cyber resilience as digital shift accelerates
[Summary] => Business and government leaders in the Philippines are accelerating efforts to strengthen cyber resilience, framing digital security as critical infrastructure as companies deepen their reliance on data, cloud systems and artificial intelligence.
[DatePublished] => 2026-04-10 00:00:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] => 1804802
[AuthorName] => Ehda M. Dagooc
[SectionName] => Freeman Cebu Business
[SectionUrl] => cebu-business
[URL] =>
)
[7] => Array
(
[ArticleID] => 2517638
[Title] => Operasyon sa Mayor of the Night gisugdan na
[Summary] => Gisugdan na ang operasyon sa Mayor of the Night, usa ka 24/7 government services hub nga gitukod aron matubag ang panginahanglan sa mga night-shift workers, BPO ug IT personnel, ug tanang Cebuano nga nanginahanglan og serbisyo.
[DatePublished] => 2026-03-29 00:00:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] => 1808717
[AuthorName] => Shiela Mae Agrabio
[SectionName] => Banat Balita
[SectionUrl] => balita
[URL] =>
)
[8] => Array
(
[ArticleID] => 2504724
[Title] => Disrupting Cebu’s MICE
[Summary] => We know too well that export (both BPOs and goods) and tourism are the economic drivers of Cebu.
[DatePublished] => 2026-01-31 00:00:00
[ColumnID] => 134218
[Focus] => 1
[AuthorID] => 1317125
[AuthorName] => Fidel Abalos
[SectionName] => Freeman Cebu Business
[SectionUrl] => cebu-business
[URL] =>
)
[9] => Array
(
[ArticleID] => 2502851
[Title] => BPO workers air grievances; labor violations slammed
[Summary] => Senate committee on labor chairman Sen. Raffy Tulfo emphasized the urgent need for the passage of a bill that would provide stronger protection for the rights and welfare of workers in the business process outsourcing industry, amid claims that some companies continue to disregard employee safety and well-being in favor of higher profits.
[DatePublished] => 2026-01-23 00:00:00
[ColumnID] => 0
[Focus] => 1
[AuthorID] =>
[AuthorName] =>
[SectionName] => Headlines
[SectionUrl] => headlines
[URL] => https://media.philstar.com/photos/2026/01/22/102025-11-2222-54-42_2026-01-22_22-19-03873_thumbnail.jpg
)
)
)
abtest
January 23, 2026 - 12:00am
