DICT’s flagship eGovPH app posts 700% surge in transactions

MANILA, Philippines — The Department of Information and Communications Technology’s (DICT) flagship eGovPH app has surpassed 800 million transactions while reaching 56 million downloads, underscoring the rapid adoption of digital government services among Filipinos.

DICT Undersecretary David Almirol Jr. said the platform’s usage surged by 700 percent over the past year, far exceeding the agency’s initial projections.

The platform is now recording 100,000 daily average downloads and has already processed more than 800 million transactions since its launch, surpassing the DICT’s original target of 30 million users by 2028.

Almirol said digitalization remains a priority program of the Marcos administration in its push to bring government services closer to the people through technology.

He said the President wants to eliminate long lines, reduce red tape and make transactions with government agencies faster, more convenient and more accessible to Filipinos.

Almirol also highlighted that the eGovPH platform was developed entirely by the DICT’s own personnel, underscoring the capability of the agency’s e-government team to build and maintain large-scale digital public service platforms.

“The DICT E-Government Office had successfully developed and deployed 28 digital platforms aiming to simplify processes both back-end functions and front-end services,” he said.

The eGovPH app serves as a one-stop platform for government services, including the digital IDs; national and local government services; social welfare programs; permits and licenses; citizen complaints and other public transactions.

The platform integrates services from more than 1,300 government systems and is only one of 28 digital platforms managed by the DICT’s e-Government office.