LINGAYEN, Pangasinan, Philippines – The provincial government received on Monday its third International Standardization Organization (ISO) 9001:2008 certification, this time to affirm the high-quality healthcare services being provided by the Pangasinan Provincial Hospital (PPH).
Certification International Philippines Inc. (CIPI), an ISO-accredited certifying body represented by its managing director Renato Navarrete, turned over to the provincial government led by Gov. Amado Espino Jr. and the PPH led by OIC-chief of hospital Policarpio Manuel the ISO 9001:2008 certification for the provincial hospital.
Navarrete said the certification is issued to “organizations that are responsive to their customers’ requirements.â€
“The hospital complied with the international requirements… (they have) very consistent and coherent performance targets focused on what internal and external customers expect,†he said of the PPH system.
Manuel said the certification is yet another proof that they provide quality services at the PPH.
“This is a feather on our cap… because you cannot get it overnight… (we worked hard for this),†he said, adding it took them two years to secure the ISO’s nod.
Less than two months ago, the CIPI issued two other ISO certifications to the province: one for the administrative and support services departments, and the other for the Provincial Health Office (PHO) led by Dr. Anna Ma. Teresa de Guzman, the first and only PHO in the country that is ISO-certified for its quality management system.
As an ISO 9001:2008 certified provincial hospital, PPH now belongs to the elite club of public and private firms and organizations that are compliant with internationally accepted standards and management systems and procedures for their outstanding performance.
Espino said, “This award is a gauge of the satisfaction of our clients or our patients at the PPH.â€