MANILA, Philippines - Nowadays, it takes a certain amount of effort to find a good hotel. Mainly because of the vast array of places to choose from, it’s getting harder for people to find the right destination for their leisure and business needs. What would make searching less complicated is a hotel that distinguishes itself by providing both the comforts of home and the convenience of doing business whenever guests feel like it. That easy choice is Lancaster Hotel Manila.
Located along Shaw Boulevard in Mandaluyong City, a short five- to 10-minute walk from the city’s best shopping and business destinations, Lancaster is a 42-story hotel that caters to both business and leisure travelers who desire value for money while enjoying an atmosphere conducive to rest and stimulation. What’s more, the hotel takes pride in having one of the most stunning top-floor views of any building in the area: an almost uninterrupted 360-degree view of the metropolis revealing at least three Metro Manila cities as well as nearby business districts, world-class shopping malls, state-of-the-art medical facilities, schools and major transport hubs.
Bong Morales, general manager of Lancaster Hotel Manila, says, “Our hotel serves a wide range of guests — corporate, business and leisure travelers, families, foreign honeymooners, long-staying clients and medical tourists, to name a few.”
Lancaster has a number of enticing features to its rooms as well as dining and entertainment options that will surely satisfy any client. It’s no wonder then that the hotel has become a favorite “go-to” place for weekend vacationers and businesspeople who just want to unwind after a whirlwind day at the office.
But what really sets Lancaster apart is the quality of service of its staff. Bong characterizes it as a type of inherent sincerity from the personnel. Like a small gesture as to acknowledge a guest’s presence when they meet in the hallway, to rushing out and finding a cab so that people don’t have to stand outside waiting for a ride. As he puts it, it’s just the Lancaster way of building a relationship with the guests.
It is this customer-centric attitude, which is credited for the near-phenomenal success and growth of the hotel since it was launched in December 2007. Customer service may be the key, but the facilities and amenities are no pushovers, whatsoever.
There is a swimming pool at the roofdeck; nearby is the Toyz Executive Lounge, the first and only licensed F1 racing-themed sports bar café in Asia which also provides awe-inspiring views of the city below; five different function rooms that can accommodate 15 to 250 guests, offering a great venue for any event or conference; and Amandes Café and Pattiserie at the hotel’s elegantly designed lobby, providing a wide array of pastries, sweets, simple meals and signature recipés. Directly above the café at the mezzanine area is Bykes@Lancaster, a ballroom dance area that is home to some of the best dance bands and experienced dance instructors in the country. As an added bonus, every checked-in guest can avail himself or herself of a free dance lesson from the instructors during their stay at Lancaster.
There are five room types: studio, one-bedroom, two-bedroom and three-bedroom suites and two different penthouse suites. Guests may also choose a loft-type bedroom suite that is perfect for small families or incidental get-togethers. Complementing the kitchen facilities, each room has air-conditioning, in-room safe, electronic door lock system, mini bar, cable TV, IDD and NDD phones and broadband Internet with an option for Wi-Fi service upon request. Bong says, “The rooms are designed to be cozy and comfortable — Zen style — so that guests can feel at home.”
Even when touting the many features of the hotel, Bong inevitably boils it down to one successful aspect: the service. He relates: “Our facilities are great, but our market thrust is always the service. I want guests to come back because of their memorable encounter with our staff. We get great feedback from returning guests.”
Aiming to be the embodiment of service that goes the extra mile, Lancaster Hotel Manila presents a fitting option for anyone looking for comfortable accommodations at an affordable price. Its strategic location, quality of its living spaces and outstanding service make it a cut above the rest.
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Lancaster Hotel Manila is located at 622 Shaw Boulevard, Mandaluyong City. For more information, call (+632) 532-1818, fax at (+632) 532-1838, e-mail at reservations@lancasterhotels.com.ph or log on to www.lancasterhotelsph.com.