CCAP partners with Teleserv, uses Maestro for ICCCE 2012

MANILA, Philippines – The Contact Centers Association of the Philippines (CCAP), the official organization of contact centers in the Philippines, has partnered with Teleserv, the premier citizen service partner of various government agencies, in powering the International Contact Center Conference & Expo (ICCCE) 2012 with Maestro.

Maestro is a multi-channel ticketing system designed to professionally address social network customer service support operations.

Coordinating online and SMS interactions, all of CCAP’s communication needs in the ICCCE event are now seamlessly synchronized for faster response time and efficient handling. 

The ICCCE 2012 is the premier learning and networking event for the contact center industry. It is, by attendance and scope, the largest contact center conference and expo in the world.

The ICCCE 2012 will be held on Sept. 18-19 at the SMX Convention Center in Pasay City.

The two-day ICCCE is already on its eighth run, attracting as many as 10,000 conference delegates, exhibit visitors, and contact center professionals from around the world.

Produced by the CCAP, the ICCCE 2012 combines an industry conference tackling major industry issues and trends, a training and development program for contact center professionals, and an exhibit of the latest products and solutions.

The conference is a must-attend event for executives, managers, and professionals from both outsource and in-house call centers. As before, a lineup of the best experts in operations, business development, human capital, and information technology will present new insights, discuss trends, and share best practices at the conference.

The Philippines is the number one destination for outsourced voice services in the world. The ICCCE 2012 is the venue to learn from innovative and leading-edge practices in contact center operations, people management, and technology application. It is the best and biggest industry event for contact center professionals worldwide.

A reliable instrument in managing e-mail and Facebook interactions, Maestro is also compatible with numerous platforms like Twitter, SMS, Google+, and many other Web applications in addressing all customer communication with a centralized system.

Maestro is the future in social networking customer support with its modular architecture successfully engineered, tested, and utilized in various applications since 2010.

Teleserv has been designing, implementing, and improving customer service systems since 2000, creating modern and future proof applications to bring out optimal results within the dynamic environment of the Web.

Teleserv developed and uses the company’s proprietary Maestro tool to deliver reliable and professional SNS customer service with a solid and extensive experience of handling hundreds of thousands of information since the early days of the social network’s phenomenal growth and escalation. 

CCAP’s Maestro SNS customer interface is designed to improve the metrics and productivity of ICCCE’s online campaigns.