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INTERNATIONAL CONTACT CENTER CONFERENCE

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abtest

Biggest contact center expo set

January 27, 2015 - 12:00am

On Jan. 27-28, 2015, the Contact Center Association of the Philippines (CCAP) will host its 10th International Contact Center Conference & Expo (ICCCE) at the SMX Convention Center in Pasay City, Metro Manila,...

Business

Outsourcing firms urged to explore new markets

By Grace Melanie L. Lacamiento | August 31, 2013 - 12:00am

 When moving out from the domestic marketplace, companies are advised to veer away from the standard countries such as United Kingdom and United States which are usually eyed by outsourcing firms but rather...

Freeman Cebu Business

Int’l contact center confab, expo set in Cebu City

June 24, 2013 - 12:00am

The Contact Center Association of the Philippines (CCAP) is emphasizing further growth of the industry outside Metro Manila by holding the International Contact Center Conference & Expo (ICCCE) 2013 in Cebu City...

Technology

BPO sector unfazed by continued peso rise

By Lawrence Agcaoili | September 13, 2012 - 12:00am

 Major players in the $12-billion information technology and business process outsourcing (BPO) industry in the Philippines are unfazed by the continued appreciation of the local currency against the US do...

Business

New BPO firm to open more call center sites, hire workers

By Lawrence Agcaoili | September 13, 2012 - 12:00am

Expert Global Solutions Inc. (EGS) is looking at opening more call center sites and hiring more workers in the Philippines with the completion of the merger between the NCO Group Inc. and APAC Customer Services...

Business

CCAP partners with Teleserv, uses Maestro for ICCCE 2012

September 10, 2012 - 12:00am

The Contact Centers Association of the Philippines (CCAP), the official organization of contact centers in the Philippines, has partnered with Teleserv, the premier citizen service partner of various government agencies,...

Technology

CCAP to hold int'l conference, expo

July 18, 2011 - 12:00am

Now that the Philippines is considered the number one destination for outsourced voice services worldwide, the Philippine contact center industry needs to secure its position and grow further.

Technology

Contact center industry expects 20% annual growth over 3 years

September 29, 2010 - 12:00am

The Philippine contact center (call center) industry is expected to experience a 20 percent growth annually in terms of revenues in the next three years.

Business

CCAP gab, expo acquire a global dimension

August 30, 2010 - 12:00am

The International Contact Center Conference & Expo, organized by the Contact Center of the Philippines (CCAP), sets its sights on the global horizon by creating an avenue that will share best practices and case...

Technology