MANILA, Philippines - Convergys Corp., a global leader in relationship management, has announced that it is expanding its long-standing distribution agreement with Premier Technologies to resell Convergys’ Dynamic Decisioning platform in Premier Technologies’ hosted environment.
Premier Technologies is a specialist customer interaction company providing customer contact center solutions throughout Australia, New Zealand, Southeast Asia, and Europe.
This new agreement, extending the 10-plus year partnership, makes Premier Technologies the first Australian-based reseller of Convergys’ Dynamic Decisioning Solution via a hosted model.
Convergys’ market-leading Intelligent Automation Solutions, including the Dynamic Decisioning Solution, are highly scalable, enterprise-wide, policy management solutions.
They provide companies with specialized real-time intelligence to evaluate customer events against company policies.
This real-time knowledge enables companies to create customer experiences that drive satisfaction and loyalty and at the same time maximize customer value.
The Dynamic Decisioning Solution is vendor-agnostic and enables IVR self-service platforms to interact more intelligently with the end-user.
Using Dynamic Decisioning Solution as a policy-driven solution makes customer self-service as effective as live agent interactions by providing dynamic menus and intelligent prompting.
The result can be increased customer satisfaction and loyalty, decreased agent attrition, and additional value-added cross-sell and upsell opportunities.