"After a lengthy discussion, Ms. Paz finally told me to leave the card with them and they would try to see what they can do about it.
"I had second thoughts about leaving the card with them. What I want is to correct the matter to ensure the proper handling of similar cases in the future."
A. Chapter 1 of the implementing rules and regulations of the Consumer Act, specifically Rule III, Section 2, provides that a sales act or practice is considered unfair and unconscionable when the consumer transaction was entered into and the consumer was unable to receive a substantial benefit from the subject of the transaction.
In this case, the communication company is the authorized dealer of Globe Telecoms, which falls under the jurisdiction of the National Telecommunications Commission. The Department of Trade and Industry has referred the matter to the NTC for proper action.
Edgar Inductivo writes: "Kudos to CWTRG, especially officer-in-charge Luis Catibayan of the Bureau of Import Services and Pete Mendoza of the Philippine Shippers Bureau for the immediate release of our door-to-door shipments from the Bureau of Customs in December 2002.
"I filed a complaint with their office about the closure of Unimovers Phils. where six of our packages from Canada were consigned in December 2001. The BIS and BSP followed up the release of our packages which also benefited other OCWs from Canada through the release of their cargoes consigned to Unimovers Phils."