MANILA, Philippines - Mapfre Insular has introduced a mobile app that will benefit policyholders with roadside assistance that is practically at the tip of our fingers.
Dubbed as the MAiassist mobile application, this innovation aims to provide fully automated roadside assistance initially, through SMS update facility and eventually via GPS.
MAiassist responds to three possible incidents: breakdown, theft, and accident.
After selecting the assistance you need, the mobile app will automatically report the time and location of the vehicular concern.
Then, your details are sent to Mapfre’s assistance systems, which will send you a confirmation of your request.
MAiassist also has a unique feature that allows the app users to receive real-time updates on the arrival of an assistance unit via SMS every 15 minutes of the tow truck’s location.
In cases of extreme emergencies, you can directly contact assistance services by an automated telephone call.
It is one of the world’s most trusted insurance companies that offers non-life insurance, and is the first company to introduce this breakthrough in roadside assistance.
Mapfre Insular president and chief executive officer Tirso C. Abad said the insurer is committed to give its policyholders only the best and most innovative service.
“The MAiassist mobile app offers 24/7 reliable services and attends to accidents and breakdowns with speed and convenience,” Abad said.
Policyholders can also modify their user profile, add additional vehicles, and access their request history. This mobile app is available in iOS and Android app stores.