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Business

Not enough is the new leadership

BUSINESS MATTERS BEYOND THE BOTTOM LINE - Francis J. Kong - The Philippine Star

I likely surprised several executives when I shared that Seth Godin, a respected marketing thinker, believes today’s leaders are increasingly incompetent. You could almost hear the eyebrows rise. While the statement may sound harsh, it is not an insult but an accurate diagnosis.

 Godin’s point is not that leaders lack intelligence, but that they are now expected to lead in areas outside their original expertise. Leaders who excel in finance, operations or other domains must now also understand artificial intelligence, cybersecurity, digital platforms, customer experience, hiring, culture, compliance, employee well-being, supply chain management and long-term strategy. In summary, leadership roles have expanded while human cognitive capacity remains unchanged. That is the paradox of modern leadership. As the world evolves, it becomes increasingly difficult for any leader to master all aspects of their role.

Leadership once relied primarily on expertise and experience, which remain important. However, experience alone is no longer sufficient, as the pace of change now exceeds the comfort zone of even the most seasoned executives. Previously, leaders succeeded by understanding their products and customers and relying on experience. Today, they must also address data privacy, AI risks, employee mental health, digital transformation, regulatory changes and rapidly emerging customer issues.

The old world rewarded mastery. The new world rewards learning agility. 

Many leaders experience this tension, though few acknowledge it. They continue to project confidence and authority, yet privately recognize that change is accelerating.

Many leaders instinctively conceal their discomfort to maintain an image of competence, fearing that asking questions may appear as weakness. However, a wiser approach is to acknowledge: “I do not know enough yet.” This is not a sign of weakness, but of wisdom. The real risk today is not incompetence, but pride. Leaders who remain curious despite knowledge gaps can grow, while those who refuse to learn pose risks to their organizations.

As someone once observed, some individuals have twenty years of experience, while others repeat one year of experience twenty times. This highlights that seniority does not guarantee relevance, nor does longevity ensure adaptability. Leaders risk solving outdated problems with outdated assumptions if they do not adapt. This can be costly.

Wise leaders accept that they cannot know everything, nor do they need to. Instead, they require humility to learn, curiosity to explore and courage to ask better questions.

Questions like: What do I need to understand now? Who knows what I do not know? What assumptions am I still carrying from a world that no longer exists? What must I unlearn in order to lead well? These are not signs of weakness, but of maturity. Leadership today is less about having all the answers and more about developing the discipline to continually seek them.

I have observed younger leaders outperform more experienced colleagues, not due to greater intelligence, but because they are more teachable. They listen, adapt quickly, and focus on understanding reality rather than defending their image. Titles provide authority, but curiosity ensures relevance.

This paradox, while uncomfortable, is ultimately hopeful. Feeling inadequate is not a verdict, but an invitation.

It invites leaders to stretch, to relearn, to rethink and grow. Complexity does not disqualify them; it challenges them to rise. Successful leaders continue learning while upholding their principles, but the speed, scope and complexity of change today are especially demanding. Technology changes faster. Markets shift faster. Expectations evolve faster. And leaders who are not vigilant may continue carrying impressive titles while quietly losing touch with what is happening around them.

Leaders today may appear more “incompetent,” not due to a lack of intelligence, but because the demands placed upon them have increased significantly.

That is not an insult. This is the challenge leaders must embrace. The appropriate response is not embarrassment but resolve.

Keep learning. Keep listening. Keep adapting. Keep asking questions.

Never mistake past success for current preparedness.

In this era, leadership is no longer defined by having all the answers. It is about having the humility to recognize the need for new answers. The leader of the future will not be the one who knows the most, but the one who keeps learning the fastest. In a world changing this fast, the greatest danger is not what you do not know, but thinking you no longer need to learn.

Catch Kongversations with Francis on YouTube and all major podcast platforms: Spotify, Apple Podcasts, Google Podcasts and more. Plus, listen to Inspiring Excellence wherever you stream!

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