SPi Global merges 2 units to focus on revenue cycle, health info mgm't

MANILA, Philippines - SPi Global, the largest Filipino-owned business process outsourcing (BPO) company, has combined two of its subsidiaries – Springfield Service Corp. (SSC) and Laguna Medical Systems (LMS) – under the “SPi Healthcare” brand to focus on revenue cycle management and health information management.

SPi Global is a wholly-owned subsidiary of Philippine Long Distance Telephone Co. (PLDT).

SPi Global president and CEO Maulik Parekh said this move will streamline the company’s offerings to clients and leverage the strengths of the two companies to offer the depth and breadth of services that the US healthcare industry requires during these times of reforms.

SSC and LMS are based in the United States and have over 25 years of experience each in the healthcare industry. SSC had previously acquired LMS but both continued to operate under their original name.

“This integration under SPi Healthcare will better position the company as a bigger and stronger player delivering transformative and innovative solutions to clients who rely on us for revenue cycle management processes and clinical documentation,” Parekh said.

SPi Healthcare now has a more comprehensive and integrated suite of solutions: revenue cycle management, including business process outsourcing or back-office support and A/R recovery; health information management, which covers coding and compliance, clinical documentation improvement, and education; and ASP Hosting, which offers IT Support.

“Healthcare organizations in the US face challenges brought about by complex regulations and requirements that can be overwhelming. SPi Healthcare can help them sort out this complexity so they can focus on their core functions and what they would rather do, which is to provide health services,” he explained.

SPi Global, through SPi Healthcare, is the biggest Filipino company offering healthcare solutions abroad. It is one of the world’s largest and most diversified knowledge process outsourcing (KPO) and customer relationship management (CRM) service providers in the industry in terms of the number of clients, extent of geographic presence, and range of solutions.

SPi Healthcare is one of the top 10 largest players in the US medical billing, coding, and revenue cycle management management. 

Earlier this year, SPi Global was named “BPO Company of the Year” in the International ICT Awards. It also bested other foreign BPO companies in Vietnam to win the Sao Khue 2011 prize for the best BPO service in the BPO services category, recognizing SPi Global’s excellent BPO solutions.

The company has also ranked among the top 100 outsourcing service providers in the world by the International Association of Outsourcing Professionals’ (IAOP) Global Outsourcing 100 list. This is the sixth consecutive year that SPi Global was included in this list.

SPi Global is a leading globally recognized, full-service BPO provider with 24 offices and facilities around the world, including the US, Netherlands, Philippines, India, Vietnam and Australia. It has over 15,000 employees delivering a wide range of solutions in customer relationship management, content and healthcare.