Convergys to hire 5,000 additional employees

MANILA, Philippines - Convergys Corp. announced yesterday it will hire 5,000 more employees this year as it celebrate its 18th anniversary here in the Philippines.

Visiting Convergy president Andrea Ayers said the company will increase the number of its employees to 30,000 by the end of the year.

 “In eight years, Convergys has grown from zero to nearly 25,000 employees in the Philippines based on the excellent service our employees provide to our client’s customer,” Ayers said.

Ayers said will be opening their 15th site here. The Baguio operations is set to receive its first call next week. The Baguio facility will have 600 seats.

Convergys will likewise open its fourth state-of-the-art facility in Cebu City.

Located in the Asiatown IT Park, the new facility is at the TGU Tower. Once the Convergys site is operational, the company will operate 15 facilities throughout the country – eight in Metro Manila, four in Cebu City, and one each in Bacolod City, Santa Rosa, Laguna, and Baguio City.

 “The largest BPO provider in Cebu City and in the Philippines is getting even bigger,” said Marife Zamora, Philippines country manager and managing director, Asia Pac/EMEA for Convergys.

“Our continued growth is due to the extraordinary support provided by our employees in Cebu and throughout the Philippines to our major international clients. This type of unrivaled service is why our clients continue to specifically request the Philippines as the location for their critical customer support operations and why we continue to meet and exceed our client’s expectations every day.”

Convergys employees in the Philippines receive hundreds of thousands of customer service calls each day on behalf of global clients representing a wide variety of industries, including financial services, telecommunications, retail, e-Commerce, direct response, and health care.

Convergys believes in investing in the development of its people. Rather than have one set path, Convergys has a variety of career tracks for employees to explore. Having a talented, motivated workforce maximizes Convergys’ productivity and enhances the quality of service we offer all of our clients and their customers. This is another way Convergys ensures its spot as a global leader in relationship management.

As the largest private employer in the Philippines, Convergys continues to hire as new work continues flowing into the country.