Hinduja boosts RP BPO sector with $2.5-million investment

MANILA, Philippines - Hinduja Global Solutions Ltd. (HGSL), the global provider of business process outsourcing (BPO) services of the Hinduja Group conglomerate and a publicly listed company under the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE) of India, opened yesterday its second facility in the Philippines, located at the Eastwood Cyberpark, Quezon City. The 3,522 square meter facility has a capacity of 1,000 seats and brings $2.5 million investment in the Philippine BPO industry.

To date, HGSL services 80 clients across multiple verticals across the globe, employing over 14,500 people spread across 23 delivery centers and offices in USA, Canada, Europe, Mauritius, India and Philippines. It also has strategic working relationship arrangements with partners in Colombia and China who collectively employ over 1,800 people serving South American, Chinese and Japanese markets.

HGSL made a name in the Philippine BPO industry as HTMT Philippines in 2004, after completing its acquisition of local BPO pioneer Customer Contact Center (C-Cubed), and opening the state-of-the-art HTMT Cyberpark, a 8,672 square meter facility with a total capacity of 2,000 seats, the company’s single largest facility outside India. HGSL offers Spanish, Filipino, Mandarin, Italian, Dutch, German, French, Japanese and English services to its clients globally.

In 2008, HGSL was recognized as one of the Top 10 IDC / Dataquest Best BPO Employers in India, the Second Best Global Call Center in the Global Services Awards, and in the Philippines, the International ICT Awards’ Most Innovative BPO Company of the Year. Hinduja’s programs in their areas of business have helped HGSL earn this citation from their industry peers.

This year, the company is re-establishing itself as Hinduja Global Solutions Ltd, to align all Hinduja Group companies under a common brand enabling all their stakeholders to readily identify group identities. This goes a long way to providing their stakeholders with a clear picture of the global nature of their Group and the depth and breadth of the Hinduja Group.

“The new investment to the Philippines is a strategic move for HGSL to create a mark in one of the world’s prime locations for business process outsourcing,” said Remi Hinduja, vice chairman of HGSL. “The opening of our second facility further strengthens our presence in the Philippine BPO industry and signals a deeper commitment to growth and excellence.”

HGSL’s new commitment further boosts the Philippine BPO sector, which continues to be a sunshine industry event despite the onset of the global financial crisis in 2008. Last year, RP’s BPO sector grew robustly by 26 percent to $6.1 billion from last year, and generated 372,000 jobs for Filipinos.

The growth of BPO companies has also contributed significantly to revenues and employment generation in the Philippines. From 2001 to 2008, revenues generated from the BPO sector grew from $350 million to $6.1 billion, posting an annual average growth of 42.7 percent. Meanwhile, the number of jobs created in the sector also grew robustly from 99,300 workers in 2004 to 372,000 workers in 2008, posting a 40 percent annual growth rate, which translates 68,200 new hires annually.