Lucent, Globe tie up for network system

Lucent Technologies announced yesterday that Globe Telecom, the second largest communications service provider in the Philippines, signed a contract to deploy the Lucent NetMinder System Network Trouble Patterning (NTP) software as part of Globe’s continuing program to improve customer service and upgrade network performance. Deployment was completed end of April.

"With our rapid growth, we had been using a tremendous amount of internal resources to manage our networks" John Young, Globe vice president for carrier networks said.

Young noted that aside from vastly improving their customer service and network performance, the selection of NetMinder System NTP can bring potentially significant ROI and direct bottom-line impact, because employees are freed up to work on other things. "And there can be a higher rate of international call completion and network efficiency," he said.

With Lucent’s software, Globe Telecom expects to maximize revenues and optimize call traffic through its existing international gateway and toll switches. This use of Lucent’s network performance management solution is expected to result in increased revenues from international calls due to higher rates of call completion, from avoidance of network congestion and from overall improvement of network performance.

Moreover, Globe expects cost savings with its deployment of this software. The system’s ability to process and analyze detailed call data records can lead to greater efficiencies by ensuring real-time detection, diagnosis, and network performance optimization. It can also help reduce time spent on identifying, isolating, and fixing network-related problems.

Part of Lucent’s service assurance software portfolio, the Netminder is considered unique in its capability to analyze all aspects of traffic collection, call irregularities and call data records across diverse networks and technologies.

The NetMinder System is one of the industry’s leading real-time performance management systems. It can collect more than 50,000 measurements per minute and track 20,000 simultaneous active controls, enabling it to manage traffic in the world’s largest public switched networks. – Mary Ann Reyes