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abtest

Satisfaction

By ENTREPRENEUR’S HELP-LINE By Alejandrino J. Ferreria | April 1, 2002 - 12:00am

It is very easy to see inputs as raw materials in a manufacturing process. But it is difficult to see what the inputs are in a service organization. Is it the raw material used in the process of delivering the service?...

Business As Usual

Do you meet customer expectations consistently?

By Entrepreneur’s help-line by Alejandrino J. F | September 17, 2001 - 12:00am

After understanding the customer and how your product or service makes him pay the price you want, one must ensure that the product or service indeed meets the customers’ needs all the time and every time....

Business As Usual