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How can you reject the following statement? The person operating the machine, staring at the glitchy spreadsheet or dealing with the cranky customer always knows exactly how to fix the problem.

                    [DatePublished] => 2026-07-28 00:00:00
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                    [AuthorID] => 1808343
                    [AuthorName] => Rey Elbo
                    [SectionName] => Business
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                    [Title] => 'Suggestion box'
                    [Summary] => 
Posted on my living room door is someone’s definition of “Control”.
                    [DatePublished] => 2010-06-28 00:00:00
                    [ColumnID] => 133943
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                    [AuthorName] => Cito Beltran
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suggestion box

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How can you reject the following statement? The person operating the machine, staring at the glitchy spreadsheet or dealing with the cranky customer always knows exactly how to fix the problem.

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Posted on my living room door is someone’s definition of “Control”.
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abtest

The suggestion box is a lie (and what to do instead)

By Rey Elbo | 6 hours ago

How can you reject the following statement? The person operating the machine, staring at the glitchy spreadsheet or dealing with the cranky customer always knows exactly how to fix the problem.

Business

'Suggestion box'

By CTALK | By Cito Beltran | June 28, 2010 - 12:00am

Posted on my living room door is someone’s definition of “Control”.

Opinion