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+ Follow INTERNATIONAL CUSTOMER MANAGER INSTITUTE Tag
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    [results] => Array
        (
            [0] => Array
                (
                    [ArticleID] => 1273311
                    [Title] => Contact center agents are company’s most important brand ambassadors
                    [Summary] => 

The importance of the contact center’s function as brand ambassador has been overlooked by management for years. But this is about to change as more and more companies are realizing that the battle to win – and maintain the customers is fought by contact center agents every day.

[DatePublished] => 2013-12-30 00:00:00 [ColumnID] => 0 [Focus] => 0 [AuthorID] => [AuthorName] => [SectionName] => Business As Usual [SectionUrl] => business-as-usual [URL] => ) ) )
INTERNATIONAL CUSTOMER MANAGER INSTITUTE
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(
    [results] => Array
        (
            [0] => Array
                (
                    [ArticleID] => 1273311
                    [Title] => Contact center agents are company’s most important brand ambassadors
                    [Summary] => 

The importance of the contact center’s function as brand ambassador has been overlooked by management for years. But this is about to change as more and more companies are realizing that the battle to win – and maintain the customers is fought by contact center agents every day.

[DatePublished] => 2013-12-30 00:00:00 [ColumnID] => 0 [Focus] => 0 [AuthorID] => [AuthorName] => [SectionName] => Business As Usual [SectionUrl] => business-as-usual [URL] => ) ) )
abtest
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