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                    [ArticleID] => 224841
                    [Title] => A call center school
                    [Summary] => For Pampanga-based Cyber City Teleservices Ltd.,  the problem of getting enough qualified agents to man its call center operation was  addressed in the most direct way possible. The company put up a school called CCIS Educational Foundation, Inc. four years ago. 


Today, the foundation has spun off from CCT but continues to supply the company’s manpower requirements. 


The one-month program concentrates on two aspects. One, is the getting the right  American accent. Two, is understanding the American way of life and why American behave the way they do.


                    [DatePublished] => 2003-10-20 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1721099
                    [AuthorName] => Rose G. De La Cruz
                    [SectionName] => Business As Usual
                    [SectionUrl] => business-as-usual
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CYBER CITY TELESERVICES LTD

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                    [ArticleID] => 224841
                    [Title] => A call center school
                    [Summary] => For Pampanga-based Cyber City Teleservices Ltd.,  the problem of getting enough qualified agents to man its call center operation was  addressed in the most direct way possible. The company put up a school called CCIS Educational Foundation, Inc. four years ago. 


Today, the foundation has spun off from CCT but continues to supply the company’s manpower requirements. 


The one-month program concentrates on two aspects. One, is the getting the right  American accent. Two, is understanding the American way of life and why American behave the way they do.


                    [DatePublished] => 2003-10-20 00:00:00
                    [ColumnID] => 133272
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                    [AuthorID] => 1721099
                    [AuthorName] => Rose G. De La Cruz
                    [SectionName] => Business As Usual
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A call center school

By Rose G. De La Cruz | October 20, 2003 - 12:00am

For Pampanga-based Cyber City Teleservices Ltd., the problem of getting enough qualified agents to man its call center operation was addressed in the most direct way possible. The company put up a school called...

Business As Usual