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                    [Summary] => After an absolutely beautiful, never to be forgotten inaugural ceremony of the splendid Costa Mediterranea, the newest cruise vessel of the Costa Crociere fleet, I rushed to the Naples airport only to discover that my connecting flight to Frankfurt, through Rome, was canceled. What followed was an enlightening lesson on service. As an Asian, I have been used to high levels of service so I was shocked to discover the stark absence of it.
                    [DatePublished] => 2003-08-25 00:00:00
                    [ColumnID] => 135137
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                    [AuthorName] => OUTSIDE THE BOX By Doris Magsaysay Ho
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COSTA MEDITERRANEA

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From exporter of labor to exporter of service

By OUTSIDE THE BOX By Doris Magsaysay Ho | August 25, 2003 - 12:00am

After an absolutely beautiful, never to be forgotten inaugural ceremony of the splendid Costa Mediterranea, the newest cruise vessel of the Costa Crociere fleet, I rushed to the Naples airport only to discover that...

Lifestyle Business