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Beyond amenities and industry awards, hoteliers swear that the real key to good business is offering the utmost guest experience. More specifically, this means training hotel staff to consistently exceed the guest’s expectations.

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CERTIFIED GUEST SERVICE

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Beyond amenities and industry awards, hoteliers swear that the real key to good business is offering the utmost guest experience. More specifically, this means training hotel staff to consistently exceed the guest’s expectations.

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The science of delighting hotel guests

October 11, 2013 - 12:00am

Beyond amenities and industry awards, hoteliers swear that the real key to good business is offering the utmost guest experience. More specifically, this means training hotel staff to consistently exceed the guest’s...

Travel and Tourism