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Aside from serving the foreign markets, outsourcing companies are now seeing the local market as one of its growth drivers, while corporations are realizing the importance of communicating with clients in their first language.
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In a move to pursue personalized customer service for its growing subscriber base in the Bisaya-speaking areas, Globe Telecom has set up a “Bisaya” speaking call center service in partnership with Aegis Philippines.
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abtest

Cebu to host contact center confab

By Grace Melanie L. Lacamiento | June 7, 2013 - 12:00am

Cebu, believed to be the center of excellence for outsourcing, will host this year’s International Contact Center Conference and Expo (ICCCE) that is considered to be the largest contact center event in the...

Freeman Cebu Business

Aegis partners with TESDA, ACT for dual-training system

By Ehda Dagooc | April 17, 2012 - 12:00am

To meet the fast growing manpower requirement in its Cebu operations, Aegis Philippines has initiated a tripartite partnership with Technical Education and Skills Development Authority (TESDA), and Asian College...

Freeman Cebu Business

BPOs see the local market as emerging growth driver

By Ehda Dagooc | March 7, 2012 - 12:00am

Aside from serving the foreign markets, outsourcing companies are now seeing the local market as one of its growth drivers, while corporations are realizing the importance of communicating with clients in their first...

Freeman Cebu Business

Globe partners with Aegis, sets up trilingual call center

By Ehda Dagooc | February 27, 2012 - 12:00am

In a move to pursue personalized customer service for its growing subscriber base in the Bisaya-speaking areas, Globe Telecom has set up a “Bisaya” speaking call center service in partnership with Aegis...

Freeman Cebu Business

BPO sector reiterates optimism in continued growth

By Ehda Dagooc | February 25, 2012 - 12:00am

The Business Process Association of the Philippines (BPAP) has reiterated its confidence that even if the bill in the US against outsourcing will be passed, the industry will continue to grow.

Freeman Cebu Business