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Business

Mistakes are part of the process

BUSINESS MATTERS BEYOND THE BOTTOM LINE - Francis J. Kong - The Philippine Star

A lawyer defending a man accused of burglary argued in court: “My client merely inserted his arm into the window and removed a few articles. His arm is not himself. I fail to see how you can punish the whole individual for an offense committed by his limb.”

The judge considered this.

“Using your logic,” he replied, “I sentence the defendant’s arm to one year’s imprisonment. He can accompany it or not, as he chooses.”

The defendant smiled, detached his artificial limb, laid it on the bench, and walked out a free man.

I am not recommending this strategy. But it illustrates something worth thinking about: sometimes what looks like a liability is actually your greatest asset. A handicap can become your advantage. And a mistake, properly handled, can become the very thing that moves you forward.

Here is what I have observed over decades of working with leaders and high performers: the most successful people are not those who made the fewest mistakes — they are the ones who made the most and squeezed a lesson from every single one.

Theodore Roosevelt said it plainly: “He who has never made a mistake is one who never does anything.”

And an old East Texan put it even better: “It doesn’t matter how much milk you spill, just so long as you don’t lose your cow.”

Here are five principles for turning mistakes into opportunities.

1. Accept that mistakes are part of the process.

Nobody is exempt. No one is perfect, and trying to avoid every mistake only slows growth.

As Elbert Hubbard said, “The greatest mistake a man can make is to be afraid of making one.”

In today’s world of instant social media exposure, real-time reviews, and AI-accelerated competition, people who are too afraid to move fast enough to make mistakes will be outrun by those who are not afraid to act, learn, and improve.

Speed involves risk. Risk involves error. But when handled well, errors produce wisdom.

The sooner we accept that mistakes are built into the process, the sooner we stop defending our image and start improving.

2. Be a thermostat, not a thermometer.

A thermometer simply reflects the temperature around it. When things heat up, it rises. When things cool down, it drops. It reacts but never leads.

A thermostat, on the other hand, regulates. It reads the environment and adjusts it.

When a mistake happens, you have two choices: let the situation control you or control the situation.

People who spiral after a setback are thermometers. Those who pause, ask “what can I learn from this?” and move deliberately forward are thermostats.

In a world full of outrage, panic, and noise, the rarest and most valuable trait a leader can have is the ability to remain regulated when everything around them is not.

Thermostats always outperform thermometers—in business and in life.

3. Own it completely.

Blaming others is the easiest thing in the world.

When a project fails, blame the process. When the numbers miss, blame the economy. When conflict erupts, blame the miscommunication.

But here is the unpleasant truth: when you outsource blame, you also outsource the lesson.

You will keep making the same mistake in a slightly different costume until you own your part in it.

Accountability does not diminish you. It enlarges you.

The cover-up is always worse than the crime. Ask anyone who has ever tried to manage a PR crisis at 11 p.m. on a Friday night.

4. Seek honest counsel before pride convinces you not to.

Some people would rather drive in circles for forty-five minutes than pull over and ask for directions.

This is not a strength. It is a stubbornness that costs time, fuel, and credibility.

When a mistake happens, find people who are honest, experienced, and truly committed to your growth—not those who simply tell you what you want to hear.

Ask hard questions. Write down the answers.

And here is the paradox: the leaders most willing to say “I need help” are almost always the ones who need it least. Because they have spent years building the habit of learning.

Humility is not an indication of weakness. It is one of the highest-performance habits I know.

5. Watch your language when everything goes wrong.

The moment a mistake surfaces, most people instinctively reach for frustration, blame, or utter words that would make their mothers cringe.

Try something different.

Force yourself to say: “Good thing I caught this now.”

Or: “Interesting! What does this teach me?”

Thinking shapes outcomes. If you allow your words to become self-defeating in the moment of failure, you guarantee that the failure grows larger in your mind than it ever was in reality.

Make peace with imperfection. Extract the lesson from every mistake. Apply it before the memory fades.

And whatever you do, don’t lose the cow.

In today’s volatile, fast-moving, AI-disrupted business environment, the ability to fail fast, learn faster, and keep moving is beyond a life skill.

It is your most important competitive advantage.

 

Join my one-day LEVEL UP LEADERSHIP Agile. Able. Adaptive. seminar-workshop on June 18, 2026, at the beautiful Balmori Suites, Rockwell, Makati. This one-day learning experience is designed for leaders, managers, entrepreneurs, business owners and professionals who want to lead with greater clarity, confidence, courage and competence in a disrupted world. Seats are limited. Contact Ms. April (+63 928 559 1798) or Sylene Alonzo (+63 976 638 8974) or visit www.levelupleadership.ph.

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