GCash cautions users vs scams, reasserts firm stance vs illegal online gambling

MANILA, Philippines — GCash has issued a public advisory warning users against fraudulent or illegal payment accounts, particularly those linked to online gambling operators and other unlawful entities.

The financial technology company reiterated its “Zero Tolerance” policy on illegal activities and emphasized that it has no association with gambling operators. 

It said that any group or website claiming to represent GCash in such activities is either misrepresenting the brand or illegally using its platform.

“Illegal online gambling undermines financial integrity and public welfare. GCash has no links to illegal gambling operators. Anyone connecting our brand to these sites is either misrepresenting us or illegally using our platform,” said Oscar Enrico Reyes Jr., president and CEO of G-Xchange Inc.

He added that the company is working with regulators and law enforcement agencies to shut down illicit activities and safeguard its users.

GCash advised customers to be cautious of the following, saying these are warning signs of fake or illegal accounts:

• QR codes sent via random links, chat apps, or social media posts
• Offers that appear “too good to be true,” such as gaming credits or quick-cash schemes
• Codes without an official merchant name or logo
• Transactions showing a personal name instead of a verified merchant

The company also advises users to take the following precautions:

• Scan QR codes only from trusted merchants and billers
• Verify payment details before confirming transactions
• Report suspicious activity through the in-app GCash Help Center, hotline 2882, or via the Bangko Sentral ng Pilipinas (BSP) Consumer Protection channels

GCash said reports may also be filed directly with the Philippine National Police Anti-Cybercrime Group via hotline (02) 8414-1560 / 0998-598-8116 or email [email protected].

As part of its enforcement measures, the firm said it immediately blocks and suspends accounts linked to illegal transactions, prohibits misuse of QR codes for unlawful payments, and works closely with the BSP, the Anti-Money Laundering Council, and law enforcement agencies.

The company said it has taken down more than 57,000 phishing sites and reported 916 illegal online gambling sites to authorities since 2023.

“GCash is committed to ensuring that Filipinos can transact with confidence and peace of mind. We will continue to strengthen our security systems and work closely with regulators and law enforcement to keep our platform safe,” it added.