Dial 165 for complaints

MANILA, Philippines - Dial 1-6565 for complaints, concerns and other public sentiments against the services of six government offices.

These are the Bureau of Internal Revenue, Department of Health, Department of Trade and Industry, National Computer Center, Philippine Health Insurance Corp. and the Civil Service Commission (CSC).

The CSC will open the Contact Center ng Bayan (CCB) today to allow the public direct access to the six government agencies.

The public can dial 16565 using PLDT and Digitel landlines nationwide.

A P5 plus value added tax (VAT) will be charged per call to agents attending to their clients’ concerns from Monday to Friday from 8 a.m. to 5 p.m.

CSC chairman Francisco Duque III said the CCB is a tool to address citizens’ concerns and to achieve quality public service.

“The Contact Center ng Bayan will not only provide general information on the policies and procedures of participating agencies,” he said. “It will also act as a two-way platform that will allow the public to express their feedback and complaints on the quality of frontline public service delivery.”

Other contact channels for the public to air complaints and feedback like e-mail and text messaging will be developed and implemented within the next three months, Duque said.