Philip Morris’ global services hub expands Makati facility

MANILA, Philippines — Philip Morris International (PMI)’s global business services hub has expanded its facility in Makati to deliver higher-value services.

PMI Business Solutions (PMIBS) Philippines Inc.’s expanded facility at 8 Rockwell creates over 80 new positions and marks the next phase of the hub’s growth.

PMIBS president Harry Tan said that when operations began in 2021, the facility was focused mainly on finance and information technology (IT) and catering to 20 markets globally.

Today, he said the hub has expanded with over 500 professionals delivering 600 services across finance, human resources, IT, commercial services, data analytics, supply chain, project management and fleet services to 160 markets worldwide.

He said the capabilities built over the past five years now allow the facility to deliver complex and higher value work for PMI markets around the world.

As the hub transitions to more complex and value-adding services, Tan said that PMIBS wants to leverage artificial intelligence (AI) to provide more strategic work for PMI.

“If the first five years were about building capability, the next five years will be about helping our people create even greater value through Al. At the center of this future is still our people – their judgment, creativity, collaboration and ability to turn technology into real business impact,” he said.

As such, he said that PMIBS is focused on building future-ready talent, scaling excellence and driving AI transformation.

“With Al, we now have the opportunity to help our teams work smarter, build stronger capabilities and take on more complex, higher-value work for PMI, while creating more meaningful opportunities for our people to grow,” he said.

For his part, PMFTC Inc. president Zhenya Ivanov reaffirmed PMI’s long-term commitment to the Philippines and expressed confidence in PMIBS’ role in supporting the company’s broader transformation and growth.

PMIBS’ facility in Makati is the second global business services center established by PMI globally and the first in Asia.

PMFTC and PMIBS both operate under the umbrella of Philip Morris Philippines.