Ayala BDO arm finalizes acquisition of Tunisian firm

Move allows LiveIt to establish greater presence in European market

MANILA, Philippines - LiveIt, the business process outsourcing (BPO) arm of the Ayala conglomerate has finalized its acquisition of a Tunisian outsourcing firm.

The new company allows LiveIt to establish greater presence in the European market, the company said in a statement.

LiveIt’s partly-owned Stream meanwhile, Global Services Inc. completed the acquisition of N2SP Tunisie, a Tunisia-based company offering service and multichannel support to European customers.

“This acquisition provides Stream with an enhanced presence in the European market and additional expertise in chat and email service offerings,” said Stream chairperson and CEO Kathy Marinello.

N2SP provides a range of services primarily through chat and e-mail capabilities, including hotline maintenance and technical support, customer service and back office activities.

Stream meanwhile, is a leading customer relationship management BPO company with more than 39,000 employees supporting 35 languages across 56 service centers in 23 countries. It provides sales, customer care, and technical support services to Fortune 1,000 companies.

The terms of the deal were not disclosed.

Revenues of Stream jumped 26 percent to $249 million in the second quarter following the integration of a United Kingdom-based BPO firm.

In March, Stream acquired LBM Holdings Ltd., a premier demand and lead generation solutions provider.

“Stream Philippines continues to experience strong growth, with our headcount up 18 percent year-on-year in the second quarter, as a result of robust demand from our clients,” said Jared Morrison, Stream’s vice-president and Philippine Country manager.