CCAP strengthens ties with academe

CEBU, Philippines — The Contact Center Association of the Philippines (CCAP) is tightening its partnership with the academe to meet the requirements of the industry head-on.

Contact Center Association of the Philippines (CCAP) president Jojo Uligan said that the industry commits to work very close with academe this time, as the shift of talent requirement in outsourcing sector is here.

“The sector is taking the necessary steps to overcome the challenges brought about by the shift,” he assured amid impression the shift of talent requirement in world outsourcing market may affect the Philippine’s edge in the outsourcing sector.

Also, CCAP member companies are intensifying its facilitation of specialized programs to further equip agents of their member-organizations amid an aggressive shift in job priorities. Those events cater to various players in the sector—Contact Islands, GenNext, and Team Leader Summit.

The organization also spearheaded breakthrough programs like collaboration with the academic sector to promote industry-relevant curriculum, teacher trainings, and student immersive activities.

In Cebu, CCAP is working closely with its affiliate Cebu IT BPM.Organization (CiB.O) to help the academe introduce some tweak in the curriculum in order to meet the challenging shift.

Recently, Uligan reminded once again the new graduates, and those who are planning to enter the call center industry to equip themselves with higher value skills such as know-how on analytics, and other complicated skills.

“Logically, a shift in the priority for professionals’ level of skills required to perform tasks will have an impact to the Philippine IT-BPM industry, particularly to the contact center sub-sector,” Uligan said.