Smart exposes latest modus of scammers, cautions subs anew

MANILA, Philippines - As usage of mobile devices and the Internet increases, scammers are becoming more creative in using these platforms to trick people into parting with their money and mobile credits. Here are some tips from wireless services leader Smart Communications, Inc. (Smart) on how to protect yourself from these unscrupulous individuals.

If someone claiming to be from your mobile service provider calls and instructs you to switch off your phone for software updates, do not comply. Scammers do this so your family would believe them when they say they abducted you, and that your loved ones must give money to get you back. If the scammers call you repeatedly to drain your battery, block their number and alert your loved ones.

Be extra careful when dealing with callers or texters using unknown numbers, especially when they tell you that you’ve won a raffle or promo that you did not even join in the first place.

Be wary of people asking you to send an SMS to 808. This number is Smart’s official Pasaload number. If someone tells you to send a text message to this number in exchange for prizes, refunds, discounts, or free prepaid load, do not be fooled. You would only be sending your precious mobile credits to that scammer.

Verify the identity of people claiming to be your relatives. Don’t just believe anyone who claims to be your relative from abroad who has a new roaming number. Get in touch with your loved ones through their old numbers to verify.

Verify emergency claims. If someone calls to tell you your loved one has been involved in an emergency and needs money immediately, do not panic. Call the said loved one to confirm that you’re not being scammed.

Don’t share your phone’s pass code or PIN with anyone. Scammers might save their number on your phone’s Contacts list under an official-sounding name so that when they eventually get in touch with you about fake prizes, you would fall into their trap. Either that or they can use your phone to try to get money from your loved ones.

Do background checks on online sellers and people offering loans and investments over the Internet. Consult experts before making transactions and parting with your hard-earned money.

If someone is trying to scam you, please report the incident to Smart by calling hotline *888 using your mobile phone or sending a message to the @smartcares Twitter account. You may also report scammers to the National Telecommunications Commission’s One Stop Public Assistance Center by calling 9213521 or 9267722, or sending an email to [email protected].