T-Mobile UK taps service of WNS Phils.

T-Mobile, one of the world’s largest mobile operators, has selected to partner with WNS Philippines to provide customer care for its United Kingdom-based customers.

The T-Mobile network is one of Britain’s largest, with 17.1 customers, providing coverage to 99 percent of the UK population.

WNS Philippines is a joint venture of WNS Global Services and Advanced Contact Solutions (ACS), a global contact services provider, based in Manila, to offer contact center services to global clients across a full range of industries.

WNS partnered with ACS, pioneer and leader in Philippine contact centers with six sites and over 6,500 seats.

Victor Endaya, president and CEO of ACS, said, “We are confident that our team will deliver the high standards of customer service that T-Mobile is known for.”

He added: “T-Mobile UK’s vote of confidence also affirms the Philippines as the customer care destination of choice.”

“T-Mobile is committed to ensuring that our customers receive the best care at all times. We are recognized for our superior customer service, and by leveraging the capabilities of WNS Philippines, we will to take our customers’ experience to the next level,” said Russell Taylor, T-Mobile UK’s customer services director.

“We have chosen WNS Philippines as our partner because they bring a deep understanding of customer needs, have a track record of operational excellence and most importantly, are aligned to our values,” Taylor added.

WNS Philippines will handle inbound customer calls for T-Mobile UK’s prepaid subscribers. The WNS associates will support a full spectrum of customer care services ranging from price plan inquiries to handset issues such as lost, stolen or faulty phones.

The contact center staff will manage queries on promotions, charges and credits and roaming, and alert new customers to the range of subscription benefits. 

ACS is the first publicly listed call center company in the Philippine Stock Exchange (PSE) through its mother company, Paxys (PAX).

With six state-of-the-art sites and world-class technology and telecommunications, ACS provides service to the United States, Australian, UK, Canadian and Philippine customers of its clients.

ACS is a quality systems company through the ISO standard.