PLDT to boost call centers, BPO companies via tech investments
May 5, 2007 | 12:00am
The Philippine Long Distance Telephone Co. (PLDT) has earmarked P20 billion in capital expenditures per year for the next three years, or a total of P60 billion, to develop state-of-the-art technology to support call centers and business process outsourcing (BPO) companies in the country.
In his speech during the recent International ICT Awards-Manila 2007 organized by the Canadian Chamber of Commerce, Corporate Business Group head Eric Alberto said PLDT would invest in technologies that would enhance its fixed, wireless and converged network capabilities.
"We hope that by these investments we would have contributed our fair share in nation-building and assist the country in its journey toward sustainable growth and progress," he said.
He added that consulting firm McKinsey & Co. has identified several key success factors that directly contributed to the success of call centers and BPO companies in the country.
These factors include the country’s leading position among low-cost countries, the growing reputation for quality of the workforce, and a business environment conducive to foreign investments.
"These three factors have proven to be catalysts for the success of the Philippine outsourcing sector in the global marketplace," he said.
"In order to sustain our gains and ensure we have a shot at achieving $10 billion in industry revenues or a 10 percent global market share by 2010, more commonly referred to as the ‘10 by 10 by 10’ vision in your sector, it is imperative that we do our part to nurture and further enhance the abovementioned Philippine positive factors," he said.
Employment in the outsourcing sector grew from less than 2,000 seats at the beginning of 2000 to more than 200,000 seats as of end-2006. Revenues likewise soared from only $350 million in 2001 to nearly $3 billion in 2006.
Alberto also noted the significance of the event’s "ICT Individual Contributor of the Year Award" for both public and private sector categories.
"It underscores the need for each of us to contribute in our own capacity to the Philippine outsourcing industry’s continued success. The academe, government and industry and private sectors must fulfill their roles in elevating Philippine outsourcing competitiveness, to be at par  or better still, exceed  global expectations of excellence," he told attendees of the event.
The International ICT Awards-Manila 2007 recognized outstanding performance and contributions by organizations and individuals within the information and communications technology (ICT) community.
In his speech during the recent International ICT Awards-Manila 2007 organized by the Canadian Chamber of Commerce, Corporate Business Group head Eric Alberto said PLDT would invest in technologies that would enhance its fixed, wireless and converged network capabilities.
"We hope that by these investments we would have contributed our fair share in nation-building and assist the country in its journey toward sustainable growth and progress," he said.
He added that consulting firm McKinsey & Co. has identified several key success factors that directly contributed to the success of call centers and BPO companies in the country.
These factors include the country’s leading position among low-cost countries, the growing reputation for quality of the workforce, and a business environment conducive to foreign investments.
"These three factors have proven to be catalysts for the success of the Philippine outsourcing sector in the global marketplace," he said.
"In order to sustain our gains and ensure we have a shot at achieving $10 billion in industry revenues or a 10 percent global market share by 2010, more commonly referred to as the ‘10 by 10 by 10’ vision in your sector, it is imperative that we do our part to nurture and further enhance the abovementioned Philippine positive factors," he said.
Employment in the outsourcing sector grew from less than 2,000 seats at the beginning of 2000 to more than 200,000 seats as of end-2006. Revenues likewise soared from only $350 million in 2001 to nearly $3 billion in 2006.
Alberto also noted the significance of the event’s "ICT Individual Contributor of the Year Award" for both public and private sector categories.
"It underscores the need for each of us to contribute in our own capacity to the Philippine outsourcing industry’s continued success. The academe, government and industry and private sectors must fulfill their roles in elevating Philippine outsourcing competitiveness, to be at par  or better still, exceed  global expectations of excellence," he told attendees of the event.
The International ICT Awards-Manila 2007 recognized outstanding performance and contributions by organizations and individuals within the information and communications technology (ICT) community.
BrandSpace Articles
<
>
- Latest
Latest
Latest
Recommended
5 days ago
6 days ago
