Globe Business fortifies commitment to customer service with new ISO certification for quality management

MANILA, Philippines - Globe Business continues its streak of being recognized by international certifying bodies for its commitment to superior customer experience with its recent conferment of an ISO 9001:2008 for Quality Management System (QMS) for its Customer Systems Group.

Attested by auditing firm and global third-party certification body Anglo-Japanese American (AJA) Registrars, the certification was recently received by the enterprise ICT arm of Globe Telecom for the planning and design, service delivery, operations and maintenance of its enterprise customers’ wireline data and voice services.

To achieve the ISO, the team underwent different QMS Training which helped them identify gaps, establish measurements and document the said business processes and procedures.  Audits were also conducted to check the compliance of Customer Systems to the requirements of the QMS Standard which resulted to improved operational performance and efficiencies of end-to-end wireline data and voice services.

According to AJA Registrar’s vice president and general manager Paul Bagatsing, “These ISO certifications express an organization’s desire to provide great customer service experience. Globe Business, particularly its Customer Systems, is one of the few local organizations which now has the ISO 9001:2008 Certification with Zero Major and Zero Minor Non-Conformance. This certification manifests the commitment of Globe Business to continuous improvement and customer focus.”

Meanwhile, Globe senior vice president and head of Enterprise Group Nikko Acosta stated that “Through QMS, we have streamlined our processes, performance indices, measures and improvement.  This QMS ISO certification will guide and set structures in our processes and operations.”

Further, he pointed out, “This is a testament to our thrust of business transformation and superior customer experience. The QMS certification is our impetus to innovate and execute our processes with service excellence in mind, for the greater benefit of our corporate customers and their clients as well. Overall, this industry recognition is in sync with our goal to continuously strive for operational excellence, adherent to the vision, mission and values of Globe Telecom.”

This latest QMS ISO certification of Globe Business for its Customer Systems further fortifies its already extensive roster of industry accreditations. It was also granted another ISO 9001:2008 for the QMS of its Technical Service Support Management. Last year, it was awarded an ISO 20000-1:2011 for its Professional Services division. Meanwhile, all of its data centers carry global industry certifications: ISO 9001:2008 for Quality Management System, ISO 27001:2005 for Information Security Management System, BS 25999:2007 for Business Continuity Management System and ISO 14001: 2004 for Environmental Management System and ISO 20000-1:2011 IT Service Management.

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