Globe secures enterprise-wide ISO seal on business continuity

MANILA, Philippines - Globe Telecom is the first telecommunications provider in the Philippines to secure an enterprise-wide business continuity ISO certification.

This means that the telecommunications provider has adequately equipped itself to respond and address disruptive incidents such as natural calamities for business continuity purposes.

The certification is significant as it attests to the company’s readiness in ensuring delivery of critical telecommunications services to its customers even during disasters.

“Business continuity management is an important component of our business operations if we were to continue delivering essential telecommunication services in times of emergencies,” Globe president and CEO Ernest Cu said.

“The certification gives us confidence that the enterprise has sufficiently adopted and implemented contingency planning and disaster recovery mechanism to ensure our customers have access to our voice, SMS and data network at times they need these services the most,” Cu added.

Specifically, Globe Telecom obtained an enterprise-wide certification of compliance for ISO 22301:2012 for the delivery of voice, SMS, data products, Internet and data center related activities, through its mobile and fixed line networks to its domestic and international customers.

The certificate was issued by the British Standards Institute and approved by the United Kingdom Accreditation Services.

ISO 22301:2012 emphasizes the need for a well-defined incident response structure. This ensures that when incidents occur, responses are escalated in a timely manner and people are empowered to take the necessary actions to be effective.

Compliance with ISO 22301:2012 ensures plans are in place to reduce impact and frequency of business disruptions. Also a continual improvement process is established to enhance the company’s ability to respond when disruptions do occur and that appropriate and agile contingencies are available to ensure better relationship with stakeholders.

Globe Telecom’s bid to obtain the certification was in recognition of the need as a utility company to deter business disruptions and continue delivery of telecommunication services even during disasters.

ISO 22301:2012, which superseded the current British Standard BS 25999, is the world’s first international standard for business continuity management. It was formulated to assist organizations in developing risk-reduction measures in the event of business disruptions that include natural calamities and man-made disturbances.