Convergys cited as best outsourced provider

MANILA, Philippines - Convergys Corp., a global leader in customer management, was named Best Outsourced Provider at the Call Center Excellence Awards ceremony held during the 13th annual Call Center Week event in Las Vegas, Nevada recently.

Convergys was recognized in part for its flexibility in handling unique client requirements, its talent and performance management practices, and its ability to leverage technology to ensure efficiency and automation.

“Convergys’ mission with every client relationship is to serve as a strategic partner and provide seamless service that aligns with our clients’ business goals,” said Mike Wooden, Convergys senior vice president of sales.

“We are honored to be recognized by our peers for our achievements during the past year, and thank our employees for their hard work and dedication to exceeding client expectations,” Wooden added.

Established by the International Quality and Productivity Center, the Call Center Week Excellence Awards honor, recognize and promote the most innovative call center organizations and solutions.

An advisory panel of judges, comprised of industry leaders, reviewed entries in eight categories to evaluate each company’s expertise in delivering a superior customer experience.

Recently, Convergys’ rich research data on customer satisfaction and loyalty practices was cited as a key factor in Convergys’ receipt of CRM magazine’s 2012 Service Award for Outsourcing.

As a single-source customer management provider, Convergys combines agent services, customer service research insights, innovative technology, and analytics to help its clients deliver consistently satisfying customer service experiences. 

Through customer care outsourcing and services to in-house contact centers, Convergys is helping clients build more effective relationships with their customers while driving increased revenues and cost savings.