Results opens 3rd BPO site in Phl

DANIA, Florida – The Results Companies, one of the world’s leading customer experience management partners in the business process outsourcing (BPO) space, opened a third site in the Philippines last Wednesday. 

Q Plaza is located in Sta. Lucia Mall at the junction of heavily populated suburban areas such as Quezon City, Marikina and Rizal. (See photo on C-5)

The initial phase of the center’s build-out will result in a 250-seat cutting-edge contact center, equipped with the latest technology and amenities to support the work environment. 

Results’ SVP for operations Aaron Fender said, “The launch of Q Plaza is an exciting time for Results. The Philippine market has provided us with incredible success and we plan to continue the expansion of Q Plaza to a total of 750 seats over the next 12 months.” 

Joining Results’ Silver City and Eastwood locations, the opening of the Q Plaza facility and continued growth of Results will create more than 500 new jobs in 2012. 

The new location will include a significant support structure of operation managers, supervisors, trainers and quality roles. 

The company is accepting applications for sales agents and support positions through its website at www.theresultscompanies.com/jobs.

Results’ president and COO Alec Brecker said, “The Philippines continues to provide our clients with top-notch customer care and sales agents and has solidified Results’ competitive foothold in the far shore market. We are appreciative of the country’s commitment to our company and we look forward to continuing to give back to the communities that support us.”

For more than 20 years, the Results Companies has served as a premier global customer solutions provider for Fortune 500 companies.

It has over 5,000 employees in 11 near-shore, offshore and domestic customer contact centers.