Convergys exec cited at Asia CEO Awards

MANILA, Philippines - Convergys executive Marife Zamora was named Global Filipino Executive of the Year at the Asia CEO Awards ceremony last Thursday.

Zamora is a senior vice president at Convergys and the managing director of Asia-Pacific, Europe, Middle East and Africa for the company’s Customer Management (CM) business, where she oversees about 37,000 employees in contact centers throughout the United Kingdom, India, and the Philippines.

Convergys Corp. is a global leader in relationship management.

Presented by American Express, the Asia CEO Awards recognize outstanding leadership achievements by individuals and organizations in the Philippines.

“I am honored by this recognition, which I share with the company’s employees and my management team whose dedication to providing outstanding customer service to our clients and their customers worldwide has been instrumental to the phenomenal growth of our BPO business in the Philippines,” said Zamora.

“In just eight years, Convergys has become the largest BPO provider and private employer in the Philippines, and has helped make the Philippines a leader in the BPO industry,” she added.

Under Zamora’s leadership and management, Convergys now operates 17 contact center facilities in the Philippines. Since establishing its first site in the Philippines in 2003, it has been honored many times for its customer service excellence, its talented employees, its expertise, and its leadership. 

In 2010, Convergys won the BPO Company of the Year award at the International ICT Awards, and was also inducted into the Philippine Economic Zone Authority Hall of Fame after winning both the Outstanding Employer and Outstanding Exporter awards three times in each category.

Convergys senior vice president for global CM operations Christine Timmins Barry said Zamora’s contributions over the past eight years “have been tremendous, and her influence extends past Asia and the Philippines.” 

“Many of the innovative strategies introduced by Marife and her leadership team have been exported to the Convergys operations across the globe, and now reside in our Global Operating Model framework. She is an incredibly valued member of our global team, and the job growth in the Philippines speaks volumes to Marife’s talents and the trust our clients have in her,” Barry added.

This year nine nominees among the best business leaders in the Philippines were considered for the Global Filipino Executive of the Year Award.