Novare bags Globe Telecom's Vendor of the Year Award

MANILA, Philippines - Proving its innovative approach in creating unique store experiences, Novare Technologies was recently conferred by Globe Telecom with the prestigious Vendor of the Year Award for its outstanding VAS (value-added services) performance for 2010.

Novare Technologies, headed by its CEO Myla Villanueva and COO Antonio Javier Jr., is the first company with a professional relationship of less than one year with Globe to win this coveted award.

As its partner, Novare is currently the provider of Globe’s New Store System Project, which swept the Globe Way Awards last December, as it completely restructured the concept behind the Globe stores, redesigning the workflow of customer traffic and changing the business systems, thus enabling faster and more efficient servicing, cross-selling and up-selling.

According to Villanueva, such an achievement is an affirmation of Novare’s position as the Philippine flag-carrier for Customer Lifecycle Management (CLM), which is a business philosophy where multiple customer-related metrics are analyzed as indicators of the performance of a business.

“This is because CLM extracts data from multiple back-end systems within an organization; it combines and sorts that data so that it then delivers relevant information to users based on their role, enabling them to create a richer customer experience,” she said.

“CLM encompasses all customer touch-points within an organization - such as branches, call center, operations and support, finance, marketing, human resources, and sales, to name a few - bringing value-added services together into a Unified Business Decision Supporting Platform,” she added.

Through CLM, Novare offers a comprehensive, 360-degree approach to solutions architecture through consultancy and solutions development and support, making it a trusted consultancy and solutions partner with particular expertise in the telecommunications and financial services industries.

To date, Novare Technologies, a Philippine flag carrier with global reach in the world of strategic consulting, continuously provides business value to its customers through its excellence and innovation driven by best-in-class people.

Staffed by more than 130 professionals, it is headquartered in Hong Kong, with its regional operating headquarters in Makati City and branches in Silicon Valley, USA and Beijing, China.