Top BPO companies honored

MANILA, Philippines - In a fully packed grand recognition ceremony at the Dusit Thani Hotel recently, the Canadian Chamber of Commerce (CanCham) and the Business Process Association of the Philippines (BPAP) awarded the winners of this year’s International ICT Awards.

Filipino-owned SPi Global Solutions, the country’s largest locally led outsourcing vendor, was named BPO Company of the Year.

In accepting the award, SPi Global Solutions president Maulik Parekh revealed with pride that many SPi leaders all over the world are reporting to Filipino executives here, while the reverse is true for most in the industry.

Teleperformance, a finalist in three categories, brought home the trophy for BPO Employer of the Year, while IBM, a finalist in two categories, won the Fastest Growing BPO of the Year award.

Hewlett-Packard won the Non-Voice Excellence of the Year award, and Danilo Sebastian Reyes, Genpact country manager, was honored as the ICT Individual Contributor of the Year.

Three first-time finalists prevailed over the rest in the new locator, innovation and shared service excellence awards. Cognizant was named Best New BPO Locator, Thomson Reuters won the Shared Services Excellence award, and FirstCarbon Solutions was awarded Most Innovative Company of the Year.

International ICT Awards chairman Richard Mills said, “Over the last five years, we have seen a tremendous focus on and passion for excellence in the Philippine BPO industry. Today, the top awards are no longer reserved for the biggest companies with global resources. Very quickly, we are seeing new and smaller companies demonstrating efficiencies and effectiveness that put them at par with the world’s best.”

Outgoing BPAP CEO Oscar Sanez who, on his last official function, was given a surprise tribute, took the opportunity to thank ICT partners for supporting the goals of the industry.

“You have made the task easier because of your own desire to promote our country as the world’s BPO destination of choice and I will always remember you in my heart of hearts,” he said.