Sutherland Global commits to expand operations in Phl

MANILA, Philippines - Sutherland Global Services’ chairman and CEO Dilip Vellodi, along with its global head of operations KS Kumar, recently met with President Aquino and key members of his Cabinet in New York City and discussed Sutherland’s ongoing expansion of its Philippine operations as well as the company’s long-term investment plans in the country.

The meeting proved to be a good venue for both the government and Sutherland Global Services to reaffirm their commitment to continue fostering economic cooperation and partnership in the business process outsourcing (BPO) sector in a concerted effort to further improve the Philippine business environment and provide more employment opportunities for Filipinos.

Vellodi signed a memorandum of understanding with Trade and Industry Secretary Greg Domingo, committing to hire additional employees for Sutherland in an effort to help the government lessen unemployment and eradicate poverty.

Sutherland selected the Philippines as the best location to serve as hub for the ASEAN markets five years ago for its intended expansion to more than 15,000 employees by 2012.

The project, which is expected to materialize within the next two to three years, is a reflection of the company’s continued confidence in the talent, creativity and passion of the Filipino people.

Aside from being a trailblazer in establishing sites in the Philippines’ Tier 2 locations such as Tarlac, Camarines Sur, and Davao, the expansion project guarantees a more than 50 percent increase to its already 10,000-strong workforce.

Sutherland is a pioneer of integrated BPO, a seamless blending of customer lifecycle and back-office management processes that maximize the client’s business lifecycle value. 

In the hope that Sutherland will continue to leverage on the Filipino talent, the government has reassured the company of its strong commitment to accord the necessary support and assistance within the scope of the laws and rules and regulations of the Philippines.

Sutherland Global Services was founded in 1986 as a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent global BPO companies.

Headquartered in the United States, Sutherland employs over 29,000 professionals and has 32 global delivery centers in the Philippines, Canada, Bulgaria, Egypt, India, Mexico, Colombia, the United Arab Emirates, the United Kingdom, and the United States.

In the Philippines, Sutherland set up its first facility in mid-2005 and has now expanded to six locations in the country with over 10,000 employees providing integrated BPO services to the company’s Fortune 1000 Global clients.

Sutherland’s expansion in the Philippines has been fuelled by continued growth in the company’s existing outsourcing engagements as well as the addition of new major clients.

For more information, visit www.sutherlandglobal.com.