Outstanding product award given to Convergys solution

MANILA, Philippines - Billingchina, a leading provider of news and information on the billing and OSS industry in China and worldwide and publisher of Billing & OSS World, named Convergys Dynamic Decisioning Solution as the “Outstanding Product” of the year for the second consecutive year. 

Convergys received the prestigious award at the recent 2010 China BSS/OSS Conference.

The judges gave Convergys the award over a host of regional and international vendors, citing the Convergys solution’s ability to advance the telecommunications industry through real-time, enterprise-wide decisioning.

Part of Convergys Intelligent Interaction Solution portfolio, the Dynamic Decisioning Solution is a highly scalable, enterprise-wide, policy management solution. 

It provides companies with specialized real-time intelligence to evaluate customer events against company policies automatically in order to execute appropriate actions. 

This real-time knowledge can enable companies to create a customer experience that drives satisfaction and loyalty and at the same time maximizes customer value.

“Convergys is a powerful player in business intelligence and the fact that our innovative Dynamic Decisioning Solution has won the ‘Outstanding Product’ award from Billingchina for two years running reinforces our leadership in this space,” said Frank Sherlock, Convergys senior vice president and general manager-international.

Convergys Relationship Management Solutions help clients uncover the true behavior of customers across self-service and agent-assisted channels, balancing this with business objectives to help define and implement changes to business processes.

Beyond its analytics consulting and contact center optimization expertise, Convergys delivers solutions that drive a seamless and consistent experience from self-service to agent-assisted interactions to proactive service. 

Convergys provides speech application design, development, deployment, and ongoing management and monitoring of hosted solutions. 

Convergys hosted solution offerings help clients improve the efficiency and quality of customer service, reduce risks associated with deploying new technologies, and enhance the customer experience.

Convergys was previously recognized by Customer Relationship Management (CRM) Magazine as a Service Winner in the Outsourcing category. 

CRM Magazine’s annual CRM Service Awards honor the vendors, consultants, and end-user companies focused on customer experiences through the integration of people, processes, and technologies. 

The magazine cited Convergys’ excellent reputation in the marketplace, innovative roadmap, and overall value proposition.

 CRM Magazine has previously recognized Convergys in the Outsourcing category in 2006, 2007, and 2008.

Convergys began the year with two coveted Brandon Hall Excellence in Learning Awards for its leadership in innovative learning. Convergys has received nine Brandon Hall Excellence in Learning Awards since 2005.