Convergys bags CRM Service Award

MANILA, Philippines - Convergys Corp., a global leader in relationship management, has announced that Customer Relationship Management (CRM) Magazine has selected it as a Service Winner in the Outsourcing category.

The CRM Magazine is a leading publication of the customer relationship management (CRM) industry. Recognizing how the economic climate helped drive service as a significant differentiator, its annual CRM Service Awards honor the vendors, consultants, and end-user companies focused on customer experiences through the integration of people, processes, and technologies.

Citing Convergys’ excellent reputation in the marketplace, innovative roadmap, and overall value proposition, CRM announced the winners in its “2010 Service Awards” March issue - its seventh annual review of industry innovation and success.

The CRM Magazine previously recognized Convergys in the Outsourcing category in 2006, 2007, and 2008.

The CRM Magazine selects its service winners based on a proprietary selection formula that includes industry analyst ratings for customer satisfaction, depth of functionality, and company direction.

“We are honored to be recognized once again by CRM Magazine as the winner in the Outsourcing category,” said Andrea Ayers, Convergys president for customer management.

“This recognition is a testament to the strength of our dedicated contact center agents across the globe. Convergys is committed to providing a superior service experience to our clients and their customers through our agent-assisted and self-service solutions, and this award solidifies that commitment,” Ayers added.