Convergys bags Brandon Hall awards

MANILA, Philippines - Convergys Corp., a global leader in relationship management, has received two coveted Brandon Hall Excellence in Learning Awards for its leadership in innovative learning. 

Convergys has now received nine Brandon Hall Excellence in Learning Awards since 2005.

Convergys received the Gold award in the Best Integration of Learning and Talent Management category. 

With this award, Brandon Hall recognized the high-performance learning and talent management strategy that Convergys has created to overcome performance and operational challenges in a global technical support program for a large technology client.

Drawing upon learning modules that focused on the development of key competencies, Convergys improved agent product knowledge and drove improved program performance in customer satisfaction and other key program metrics.

Convergys also received the Silver award in the Best Learning Team category for the development of a home agent training solution that does not require agents to visit a Convergys facility for training, thus eliminating associated costs in maintaining a brick-and-mortar facility. 

The Convergys home agent learning solution balances agent learning needs with business requirements in a single learning module available to agents in their home rather than at a brick-and-mortar facility.

Noting that these are Convergys’ eighth and ninth Excellence in Learning Awards, Claudia Cline, Convergys senior vice president for workforce development and management, said, “We’re committed to developing and providing training that satisfies our employees, our clients and their customers.”

The Brandon Hall Excellence in Learning Awards are presented annually by Brandon Hall Research, one of the leading research firms in training and development. 

Now in its 15th year, the awards program highlights exceptional work in the use of learning technology.

Convergys is the first provider to fully integrate comprehensive learning services into a broader relationship management strategy.